Ticket Operations Representative
Anaheim Ducks, Anaheim, CA, United States
A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County!
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Mission To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.
Vision We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.
Values Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold
Job Title Ticket Operations Representative
Pay Details The starting hourly rate range for this position is $19.50 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.
Responsibilities
Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
Generate ticket data reports using Excel on an as needed basis
Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
Process season ticket upgrades at annual Select-A-Seat event
Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
Perform duties as assigned
Qualifications
College degree preferred
Basic level knowledge of Microsoft Excel required
Demonstrated professionalism
Technical knowledge of the Ticketmaster Archtics system preferred
Able to work a flexible schedule, evenings, weekends and some holidays
Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
Able to handle multiple tasks and work under pressure
Education High School Diploma or Equivalent
Experience Required 0-1 Year
Employment Type This position is on-site.
Position ID MR2026
Company Anaheim Ducks Hockey Club, LLC
Our Commitment (EEO Statement) We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Thanks for your interest in becoming part of OCVIBE!
#J-18808-Ljbffr
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Mission To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.
Vision We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.
Values Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold
Job Title Ticket Operations Representative
Pay Details The starting hourly rate range for this position is $19.50 to $22.30 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.
Responsibilities
Process ticket orders received from sales department in Archtics, including rental suites, season, partial plan, SRO, and club tickets
Build ticket accounts, process payments and distribute tickets and ticket packages; including the Premium monthly mailing
Generate ticket data reports using Excel on an as needed basis
Assist with invoicing and payment reconciliation from Premium and Ducks ticket holders
Work Honda Center events as the Premium Ticket point of contact along with assisting in the Box Office on Ducks game days; operate a game day Will Call window and act as initial level of problem resolution at Will Call
Process season ticket upgrades at annual Select-A-Seat event
Maintain accurate files of all correspondence and order forms for premium accounts, season accounts and all other ticket orders
Provide excellent customer service for Premium clientele and Anaheim Ducks season ticket members; assist in resolving ticketing problems, guest complaints, etc.
Perform duties as assigned
Qualifications
College degree preferred
Basic level knowledge of Microsoft Excel required
Demonstrated professionalism
Technical knowledge of the Ticketmaster Archtics system preferred
Able to work a flexible schedule, evenings, weekends and some holidays
Able to work well with internal and external customers and demonstrate exceptional guest service skills over the phone and in-person
Able to handle multiple tasks and work under pressure
Education High School Diploma or Equivalent
Experience Required 0-1 Year
Employment Type This position is on-site.
Position ID MR2026
Company Anaheim Ducks Hockey Club, LLC
Our Commitment (EEO Statement) We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Thanks for your interest in becoming part of OCVIBE!
#J-18808-Ljbffr