Healthcare IT Account Manager I
DAS Health, Tampa, FL, United States
Evergreen Posting Notice
This is an evergreen position, and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately, we encourage qualified candidates to apply for future opportunities.
About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems across the country with IT, cybersecurity, cloud, and business solutions that improve patient care, ensure compliance, and streamline operations.
Remote | Full-Time | Exempt
Position Overview The
Account Manager I
is responsible for managing and supporting a portfolio of healthcare clients, serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences, understanding evolving business and technology needs, and identifying opportunities to expand services while driving long-term client retention and satisfaction.
This position is ideal for a relationship-driven account manager who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable working closely with internal technical teams to deliver value to clients.
Key Responsibilities
Serve as the primary point of contact for assigned healthcare client accounts, building strong, trusted relationships
Deliver exceptional customer service through proactive communication, responsiveness, and follow-through
Develop a deep understanding of client goals, challenges, and operational needs to align appropriate IT solutions
Identify and pursue upsell and cross-sell opportunities within existing accounts to support revenue growth
Partner with internal subject matter experts and cross-functional teams to develop and execute tailored client strategies
Address and resolve client concerns efficiently, coordinating internal resources to exceed expectations
Participate in ongoing account reviews and evaluations to improve service delivery and drive long‑term retention
Maintain professionalism and composure in high‑pressure or escalated situations
Perform other duties as assigned
Requirements
Bachelor’s degree in a related field required
Minimum of 3 years of experience in account management, client success, or customer success
Proven success in client retention, upselling, and cross‑selling within existing accounts
Healthcare industry experience preferred; backgrounds in managed IT, cybersecurity, or cloud hosting strongly encouraged
Excellent written and verbal communication skills with the ability to build trust across all client levels
High emotional intelligence with strong interpersonal and relationship‑building abilities
Strong problem‑solving and analytical skills
Self‑starter with initiative, accountability, and follow‑through
Highly organized, detail‑oriented, and able to manage multiple priorities
Ability to adapt quickly to new technologies and educate end users
Familiarity with ConnectWise or similar platforms is a plus
Understanding of and adherence to HIPAA standards when handling PHI and e‑PHI
Willingness to travel overnight up to 20%, participate in after‑hours on‑call rotation, and work overtime as needed
Why Join DAS Health?
Opportunity to support healthcare organizations making a real impact on patient care
Collaborative, team‑oriented environment with strong internal partnerships
Exposure to a wide range of healthcare IT, cybersecurity, and cloud solutions
Career growth opportunities within Account Management and beyondCompetitive compensation and comprehensive benefits package
DAS Health is an Equal Opportunity Employer DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
This is an evergreen position, and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately, we encourage qualified candidates to apply for future opportunities.
About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems across the country with IT, cybersecurity, cloud, and business solutions that improve patient care, ensure compliance, and streamline operations.
Remote | Full-Time | Exempt
Position Overview The
Account Manager I
is responsible for managing and supporting a portfolio of healthcare clients, serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences, understanding evolving business and technology needs, and identifying opportunities to expand services while driving long-term client retention and satisfaction.
This position is ideal for a relationship-driven account manager who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable working closely with internal technical teams to deliver value to clients.
Key Responsibilities
Serve as the primary point of contact for assigned healthcare client accounts, building strong, trusted relationships
Deliver exceptional customer service through proactive communication, responsiveness, and follow-through
Develop a deep understanding of client goals, challenges, and operational needs to align appropriate IT solutions
Identify and pursue upsell and cross-sell opportunities within existing accounts to support revenue growth
Partner with internal subject matter experts and cross-functional teams to develop and execute tailored client strategies
Address and resolve client concerns efficiently, coordinating internal resources to exceed expectations
Participate in ongoing account reviews and evaluations to improve service delivery and drive long‑term retention
Maintain professionalism and composure in high‑pressure or escalated situations
Perform other duties as assigned
Requirements
Bachelor’s degree in a related field required
Minimum of 3 years of experience in account management, client success, or customer success
Proven success in client retention, upselling, and cross‑selling within existing accounts
Healthcare industry experience preferred; backgrounds in managed IT, cybersecurity, or cloud hosting strongly encouraged
Excellent written and verbal communication skills with the ability to build trust across all client levels
High emotional intelligence with strong interpersonal and relationship‑building abilities
Strong problem‑solving and analytical skills
Self‑starter with initiative, accountability, and follow‑through
Highly organized, detail‑oriented, and able to manage multiple priorities
Ability to adapt quickly to new technologies and educate end users
Familiarity with ConnectWise or similar platforms is a plus
Understanding of and adherence to HIPAA standards when handling PHI and e‑PHI
Willingness to travel overnight up to 20%, participate in after‑hours on‑call rotation, and work overtime as needed
Why Join DAS Health?
Opportunity to support healthcare organizations making a real impact on patient care
Collaborative, team‑oriented environment with strong internal partnerships
Exposure to a wide range of healthcare IT, cybersecurity, and cloud solutions
Career growth opportunities within Account Management and beyondCompetitive compensation and comprehensive benefits package
DAS Health is an Equal Opportunity Employer DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr