Customer Service Representative
Code Red Safety, La Grange, IL, United States
Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.
Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.
Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.
Key Responsibilities
Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt. Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers. Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients. Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review. Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.
Qualifications
Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems. Prior business experience or customer service experience is a preferred. Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools. Communication: Ability to explain complex product differences and assess unique customer needs.
What We’re Looking For
A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer. Strong organizational skills to handle dialer functionality and call campaigns. Familiarity with collections regulations and pricing strategies.
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Key Responsibilities
Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt. Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers. Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients. Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review. Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.
Qualifications
Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems. Prior business experience or customer service experience is a preferred. Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools. Communication: Ability to explain complex product differences and assess unique customer needs.
What We’re Looking For
A "proactive" mindset—you don't wait for the phone to ring; you look for ways to help the customer. Strong organizational skills to handle dialer functionality and call campaigns. Familiarity with collections regulations and pricing strategies.
#J-18808-Ljbffr