Bilingual Customer Service Representative

Lead and support a team of bilingual agents while ensuring top-notch customer service delivery. You’ll handle escalations, guide team performance, and maintain quality standards. Key Responsibilities: Manage transactions and ensure quality standards Handle inbound/outbound calls & emails professionally Track, document, and resolve customer issues Escalate critical issues when needed Ensure compliance with processes and service agreements Requirements: ✔ 1+ year of call center/customer service experience ✔ Strong communication & leadership skills ✔ Ability to work onsite & flexible shifts Role Overview: Support residents, applicants, and prospects through inbound/outbound calls across multiple service areas. Responsibilities Include: Resolve issues efficiently and professionally Requirements: ✔ 6+ months of customer service experience (call center preferred) ✔ Comfortable handling multiple call queues

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