Bilingual Customer Service Representative

1. Bilingual CSR Team Lead Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. Role Overview: Lead and support a team of bilingual agents while ensuring top-notch customer service delivery. You’ll handle escalations, guide team performance, and maintain quality standards. Key Responsibilities: Manage transactions and ensure quality standards Handle inbound/outbound calls & emails professionally Track, document, and resolve customer issues Escalate critical issues when needed Ensure compliance with processes and service agreements Requirements: Bilingual (Spanish & English) – fluent 1+ year of call center/customer service experience Strong communication & leadership skills Ability to work onsite & flexible shifts 2. Bilingual Customer Support Representative Role Overview: Support residents, applicants, and prospects through inbound/outbound calls across multiple service areas. Responsibilities Include: Handle queries across Maintenance, Resident Services, Renewals, etc. Deliver xywuqvp excellent customer experience Resolve issues efficiently and professionally Requirements: Bilingual (Spanish & English) – fluent 6+ months of customer service experience (call center preferred) Comfortable handling multiple call queues Flexible to work shifts (9 AM – 8 PM) & weekends Must be available to work onsite