Manager - Client Account Growth
CoAdvantage, Tampa, FL, United States
The Manager – Client Account Growth is responsible for leading a high-performing inside sales team focused on expanding revenue within the existing client base. This role drives strategic upsell and cross-sell initiatives by identifying growth opportunities, developing sales talent, and ensuring consistent execution against financial targets.
This leader combines operational discipline with sales coaching expertise—building a culture of accountability, performance, and client-centered growth.
Key Responsibilities Revenue & Performance Leadership
Own and deliver assigned revenue and growth targets across the existing client portfolio
Develop and execute strategies to identify upsell and cross-sell opportunities within the client base
Monitor pipeline health, forecast accuracy, and conversion metrics
Establish KPIs and performance dashboards to drive accountability and transparency
Optimize sales processes to improve efficiency, close rates, and client experience
Recruit, interview, and hire high-quality internal and external sales candidates
Set clear expectations, activity standards, and performance benchmarks for all team members
Provide ongoing coaching, call reviews, and skills development to improve effectiveness
Conduct regular performance reviews and hold team members accountable for results
Manage corrective action, terminations, and performance improvement plans when necessary
Develop career paths and growth opportunities aligned with individual aspirations and business needs
Ensure team members effectively:
Identify target accounts within the current client base
Engage clients via phone and email outreach
Set and conduct appointments to demonstrate additional products and services
Guide opportunities through the sales cycle to successful implementation
Partner cross-functionally to ensure seamless onboarding and implementation of new services
Remove obstacles and streamline handoffs to accelerate time-to-revenue
Strategic Collaboration
Collaborate with Growth Operations, Marketing, Client Success, and Product teams to align messaging and campaigns
Provide field insights on client needs, objections, and product feedback
Contribute to strategic planning for expansion initiatives and new service launches
Qualifications Required:
3+ years of sales experience, with at least 1 year leading inside sales or account growth teams
Demonstrated success achieving and exceeding revenue targets
Experience managing performance in a metrics-driven environment
Strong coaching, recruiting, and performance management capabilities
Excellent communication and organizational skills
Preferred
Experience with upselling/cross-selling within existing client bases
CRM proficiency and data-driven sales management
Experience working cross-functionally in a growth-focused organization
Results-oriented with strong financial acumen
High accountability standards
Talent developer and performance coach
Process-driven with continuous improvement mindset
What Success Looks Like
Consistent attainment (or overachievement) of financial targets
A disciplined, motivated, and accountable sales team
Predictable pipeline management and accurate forecasting
Measurable expansion of revenue within the existing client base
Strong internal bench strength and reduced turnover among top performers
EEO PrimePay is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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This leader combines operational discipline with sales coaching expertise—building a culture of accountability, performance, and client-centered growth.
Key Responsibilities Revenue & Performance Leadership
Own and deliver assigned revenue and growth targets across the existing client portfolio
Develop and execute strategies to identify upsell and cross-sell opportunities within the client base
Monitor pipeline health, forecast accuracy, and conversion metrics
Establish KPIs and performance dashboards to drive accountability and transparency
Optimize sales processes to improve efficiency, close rates, and client experience
Recruit, interview, and hire high-quality internal and external sales candidates
Set clear expectations, activity standards, and performance benchmarks for all team members
Provide ongoing coaching, call reviews, and skills development to improve effectiveness
Conduct regular performance reviews and hold team members accountable for results
Manage corrective action, terminations, and performance improvement plans when necessary
Develop career paths and growth opportunities aligned with individual aspirations and business needs
Ensure team members effectively:
Identify target accounts within the current client base
Engage clients via phone and email outreach
Set and conduct appointments to demonstrate additional products and services
Guide opportunities through the sales cycle to successful implementation
Partner cross-functionally to ensure seamless onboarding and implementation of new services
Remove obstacles and streamline handoffs to accelerate time-to-revenue
Strategic Collaboration
Collaborate with Growth Operations, Marketing, Client Success, and Product teams to align messaging and campaigns
Provide field insights on client needs, objections, and product feedback
Contribute to strategic planning for expansion initiatives and new service launches
Qualifications Required:
3+ years of sales experience, with at least 1 year leading inside sales or account growth teams
Demonstrated success achieving and exceeding revenue targets
Experience managing performance in a metrics-driven environment
Strong coaching, recruiting, and performance management capabilities
Excellent communication and organizational skills
Preferred
Experience with upselling/cross-selling within existing client bases
CRM proficiency and data-driven sales management
Experience working cross-functionally in a growth-focused organization
Results-oriented with strong financial acumen
High accountability standards
Talent developer and performance coach
Process-driven with continuous improvement mindset
What Success Looks Like
Consistent attainment (or overachievement) of financial targets
A disciplined, motivated, and accountable sales team
Predictable pipeline management and accurate forecasting
Measurable expansion of revenue within the existing client base
Strong internal bench strength and reduced turnover among top performers
EEO PrimePay is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
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