Client Account Manager
Technology Architects, Inc., Green Bay, WI, United States
We are seeking a Client Account Manager to own and grow a portfolio of approximately 100 small and mid-sized clients. This role is designed for a highly organized, commercially minded professional who thrives in a high-volume, fast-paced environment.
This is not a passive account management role. You will be responsible for driving revenue growth, improving client engagement, and managing overall account performance across your portfolio.
You will operate as the primary commercial point of contact for your clients, identifying opportunities, managing renewals, and executing a consistent cadence of outreach and follow-up.
Key Responsibilities
Manage a portfolio of ~100 SMB clients
Own revenue growth, retention, and overall account performance
Segment accounts based on opportunity, risk, and engagement
Identify and drive upsell and cross-sell opportunities across your client base
Promote and sell standardized offerings such as:
Cybersecurity enhancements
Backup and disaster recovery solutions
Microsoft licensing and optimization
Infrastructure and cloud projects
Manage the full sales cycle for smaller opportunities (qualification through close)
Pipeline & Activity Management
Maintain a consistent pipeline of opportunities across your portfolio
Execute high-frequency outreach including calls, emails, and targeted campaigns
Track all activity and opportunities within CRM systems
Client Engagement & Retention
Maintain regular touchpoints with clients through structured outreach
Ensure clients understand the value of our services and remain engaged
Identify and proactively address at-risk accounts
Own contract renewals and pricing conversations
Identify opportunities to expand services and increase client value
Ensure renewals are positioned as growth opportunities
Internal Coordination
Collaborate with Solutions Architects for larger or more complex opportunities
Partner with service delivery teams to stay informed on client health and activity
Ensure alignment between client expectations and service execution
What Success Looks Like
Consistent growth in monthly recurring revenue (MRR) across your portfolio
Strong net revenue retention (NRR) and low client churn
Healthy, active sales pipeline with regular deal flow
High levels of client engagement and satisfaction
Qualifications Required
2–5 years of experience in account management, inside sales, or customer success
Proven ability to manage multiple clients and priorities simultaneously
Strong communication and organizational skills
Comfort with sales conversations and closing smaller deals
Preferred
Experience in managed services (MSP), IT services, or SaaS
Familiarity with CRM systems and pipeline management
Exposure to selling recurring services or subscription-based offerings
Compensation
Performance-Based Incentives:
$30,000 – $40,000
On-Target Earnings (OTE):
$100,000 – $110,000
Compensation is designed to reward revenue growth, retention, and overall portfolio performance.
About Technology Architects Technology Architects is a rapidly growing managed services provider (MSP) focused on delivering secure, scalable, and strategic IT solutions to small and mid-sized businesses. With offices in Green Bay, Minneapolis, and Denver, we partner with our clients to drive operational efficiency, reduce risk, and support long-term growth.
Our approach is built on strong relationships, proactive service delivery, and a commitment to continuous improvement.
Why Join Technology Architects
Be part of a high-growth organization with a strong reputation in the market
Work alongside a collaborative team of technical and business professionals
Opportunity to directly impact revenue growth and client success
Clear path for advancement into senior account management or strategic advisory roles
How to Apply If you are a motivated, growth-oriented professional who enjoys working with clients and driving results, we encourage you to apply.
#J-18808-Ljbffr
This is not a passive account management role. You will be responsible for driving revenue growth, improving client engagement, and managing overall account performance across your portfolio.
You will operate as the primary commercial point of contact for your clients, identifying opportunities, managing renewals, and executing a consistent cadence of outreach and follow-up.
Key Responsibilities
Manage a portfolio of ~100 SMB clients
Own revenue growth, retention, and overall account performance
Segment accounts based on opportunity, risk, and engagement
Identify and drive upsell and cross-sell opportunities across your client base
Promote and sell standardized offerings such as:
Cybersecurity enhancements
Backup and disaster recovery solutions
Microsoft licensing and optimization
Infrastructure and cloud projects
Manage the full sales cycle for smaller opportunities (qualification through close)
Pipeline & Activity Management
Maintain a consistent pipeline of opportunities across your portfolio
Execute high-frequency outreach including calls, emails, and targeted campaigns
Track all activity and opportunities within CRM systems
Client Engagement & Retention
Maintain regular touchpoints with clients through structured outreach
Ensure clients understand the value of our services and remain engaged
Identify and proactively address at-risk accounts
Own contract renewals and pricing conversations
Identify opportunities to expand services and increase client value
Ensure renewals are positioned as growth opportunities
Internal Coordination
Collaborate with Solutions Architects for larger or more complex opportunities
Partner with service delivery teams to stay informed on client health and activity
Ensure alignment between client expectations and service execution
What Success Looks Like
Consistent growth in monthly recurring revenue (MRR) across your portfolio
Strong net revenue retention (NRR) and low client churn
Healthy, active sales pipeline with regular deal flow
High levels of client engagement and satisfaction
Qualifications Required
2–5 years of experience in account management, inside sales, or customer success
Proven ability to manage multiple clients and priorities simultaneously
Strong communication and organizational skills
Comfort with sales conversations and closing smaller deals
Preferred
Experience in managed services (MSP), IT services, or SaaS
Familiarity with CRM systems and pipeline management
Exposure to selling recurring services or subscription-based offerings
Compensation
Performance-Based Incentives:
$30,000 – $40,000
On-Target Earnings (OTE):
$100,000 – $110,000
Compensation is designed to reward revenue growth, retention, and overall portfolio performance.
About Technology Architects Technology Architects is a rapidly growing managed services provider (MSP) focused on delivering secure, scalable, and strategic IT solutions to small and mid-sized businesses. With offices in Green Bay, Minneapolis, and Denver, we partner with our clients to drive operational efficiency, reduce risk, and support long-term growth.
Our approach is built on strong relationships, proactive service delivery, and a commitment to continuous improvement.
Why Join Technology Architects
Be part of a high-growth organization with a strong reputation in the market
Work alongside a collaborative team of technical and business professionals
Opportunity to directly impact revenue growth and client success
Clear path for advancement into senior account management or strategic advisory roles
How to Apply If you are a motivated, growth-oriented professional who enjoys working with clients and driving results, we encourage you to apply.
#J-18808-Ljbffr