Client Account Manager

About the Role

We are seeking a Client Account Manager to own and grow a portfolio of approximately 100 small and mid-sized clients. This role is designed for a highly organized, commercially minded professional who thrives in a high-volume, fast-paced environment.

This is not a passive account management role. You will be responsible for driving revenue growth, improving client engagement, and managing overall account performance across your portfolio.

You will operate as the primary commercial point of contact for your clients, identifying opportunities, managing renewals, and executing a consistent cadence of outreach and follow-up.

Key Responsibilities

Portfolio Ownership

• Manage a portfolio of ~100 SMB clients
• Own revenue growth, retention, and overall account performance
• Segment accounts based on opportunity, risk, and engagement

Revenue Growth & Sales Execution

• Identify and drive upsell and cross-sell opportunities across your client base
• Promote and sell standardized offerings such as:
• Cybersecurity enhancements
• Backup and disaster recovery solutions
• Microsoft licensing and optimization
• Infrastructure and cloud projects
• Manage the full sales cycle for smaller opportunities (qualification through close)

Pipeline & Activity Management

• Maintain a consistent pipeline of opportunities across your portfolio
• Execute high-frequency outreach including calls, emails, and targeted campaigns
• Track all activity and opportunities within CRM systems

Client Engagement & Retention

• Maintain regular touchpoints with clients through structured outreach
• Ensure clients understand the value of our services and remain engaged
• Identify and proactively address at-risk accounts

Renewals & Account Expansion

• Own contract renewals and pricing conversations
• Identify opportunities to expand services and increase client value
• Ensure renewals are positioned as growth opportunities

Internal Coordination

• Collaborate with Solutions Architects for larger or more complex opportunities
• Partner with service delivery teams to stay informed on client health and activity
• Ensure alignment between client expectations and service execution

What Success Looks Like

• Consistent growth in monthly recurring revenue (MRR) across your portfolio
• Strong net revenue retention (NRR) and low client churn
• Healthy, active sales pipeline with regular deal flow
• High levels of client engagement and satisfaction

Qualifications

Required

• 2–5 years of experience in account management, inside sales, or customer success
• Proven ability to manage multiple clients and priorities simultaneously
• Strong communication and organizational skills
• Comfort with sales conversations and closing smaller deals

Preferred

• Experience in managed services (MSP), IT services, or SaaS
• Familiarity with CRM systems and pipeline management
• Exposure to selling recurring services or subscription-based offerings

Compensation

• Base Salary: $65,000 – $75,000
• Performance-Based Incentives: $30,000 – $40,000
• On-Target Earnings (OTE): $100,000 – $110,000

Compensation is designed to reward revenue growth, retention, and overall portfolio performance.

About Technology Architects

Technology Architects is a rapidly growing managed services provider (MSP) focused on delivering secure, scalable, and strategic IT solutions to small and mid-sized businesses. With offices in Green Bay, Minneapolis, and Denver, we partner with our clients to drive operational efficiency, reduce risk, and support long-term growth.

Our approach is built on strong relationships, proactive service delivery, and a commitment to continuous improvement.

Why Join Technology Architects

• Be part of a high-growth organization with a strong reputation in the market
• Work alongside a collaborative team of technical and business professionals
• Opportunity to directly impact revenue growth and client success
• Clear path for advancement into senior account management or strategic advisory roles

How to Apply

If you are a motivated, growth-oriented professional who enjoys working with clients and driving results, we encourage you to apply.