Technical Salesforce Lead Job at CYNET SYSTEMS in Los Angeles

Job Description: Pay Range: $65hr - $70hr Responsibilities: Lead architecture design and end-to-end solutioning for Salesforce Service Cloud implementations within the call center ecosystem. Define current and future state architecture, including data models, integrations, security, and scalability patterns. Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management. Translate business requirements intscalable secure and high performance technical designs. Provide hands on leadership in Apex LWC Flows integrations and configuration. Set and enforce coding standards best practices and governance models. Review solution designs code and deployments tensure quality and maintainability. Mentor and guide onshore and offshore Salesforce developers. Configure and optimize Service Cloud Console Omni Channel Case Routing Knowledge Chat CTI integrations. Design and implement high volume real time customer service solutions. Drive performance optimization governor limit management and security controls. Design integrations using RESTSOAP APIs middleware MuleSoft and event driven patterns. Ensure seamless data flow across CRM telephony analytics and downstream systems. Qualifications: 12 years of overall IT experience with 8 years on Salesforce platform. Strong hands on experience with. Salesforce Service Cloud Sales Cloud. Apex Triggers Batch Apex. Chat CTI. Lightning Web Components LWC. Flows Security Model Data Modeling. Proven experience as Technical Lead or Solution Architect on enterprise Salesforce programs. Solid understanding of integration architectures CTI Omni Channel and call center platforms. Experience working in AgileScrum delivery models. Excellent communication leadership and stakeholder management skills.