Technical Salesforce Lead Job at CYNET SYSTEMS in Los Angeles
CYNET SYSTEMS, Los Angeles, CO, United States
Job Description: Pay Range: $65hr - $70hr Responsibilities:
- Lead architecture design and end-to-end solutioning for Salesforce Service Cloud implementations within the call center ecosystem.
- Define current and future state architecture, including data models, integrations, security, and scalability patterns.
- Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management.
- Translate business requirements intscalable secure and high performance technical designs.
- Provide hands on leadership in Apex LWC Flows integrations and configuration.
- Set and enforce coding standards best practices and governance models.
- Review solution designs code and deployments tensure quality and maintainability.
- Mentor and guide onshore and offshore Salesforce developers.
- Configure and optimize Service Cloud Console Omni Channel Case Routing Knowledge Chat CTI integrations.
- Design and implement high volume real time customer service solutions.
- Drive performance optimization governor limit management and security controls.
- Design integrations using RESTSOAP APIs middleware MuleSoft and event driven patterns.
- Ensure seamless data flow across CRM telephony analytics and downstream systems.
- 12 years of overall IT experience with 8 years on Salesforce platform.
- Strong hands on experience with.
- Salesforce Service Cloud Sales Cloud.
- Apex Triggers Batch Apex.
- Chat CTI.
- Lightning Web Components LWC.
- Flows Security Model Data Modeling.
- Proven experience as Technical Lead or Solution Architect on enterprise Salesforce programs.
- Solid understanding of integration architectures CTI Omni Channel and call center platforms.
- Experience working in AgileScrum delivery models.
- Excellent communication leadership and stakeholder management skills.