Help Desk Analyst
Capstone IT, Omaha, NE, United States
Capstone IT is helping our client find a
Senior Service Desk / Systems Support Analyst
who will provide advanced (Tier 3) technical support across desktop, server, network, and application environments. This person will troubleshoot complex issues, manage Active Directory and user access, build and support systems, and partner with infrastructure and security teams to maintain reliable IT operations across office and field locations.
Top 4 Skills
Active Directory administration (user accounts, groups, permissions)
Tier 3 troubleshooting across desktop, server, and network environments
Windows systems support (PC builds, imaging, hardware/software support)
Responsibilities
Provide Tier 3 support for complex technical issues across systems, networks, and applications
Diagnose, troubleshoot, and resolve escalated incidents; document and track in ticketing systems
Administer Active Directory (users, groups, permissions, Exchange accounts)
Manage user access, security coordination, and account lifecycle (including inactive accounts)
Build, configure, and support desktops, laptops, specialty systems, and peripherals (printers/plotters)
Create and maintain system images; install and test software
Collaborate with network, server, and application teams to resolve root causes
Support internal workflows and approval systems (iApprove)
Provide backup support across messaging, security, server, and network teams
Contribute to training, documentation, and system/process improvements
Participate in on‑call rotation (24x7 support)
Qualifications
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
3+ years of IT support experience (mid‑to‑senior level)
Strong experience with Active Directory and Windows environments
Knowledge of client/server, networking, and enterprise systems
Experience with hardware support, imaging, and system builds
Microsoft certifications (MCP, MCSA, MCSE) or willingness to obtain
Strong troubleshooting and problem‑solving skills
Nice to Have
Experience with Exchange / messaging systems
Exposure to enterprise security processes
Experience supporting engineering or technical user groups
#J-18808-Ljbffr
Senior Service Desk / Systems Support Analyst
who will provide advanced (Tier 3) technical support across desktop, server, network, and application environments. This person will troubleshoot complex issues, manage Active Directory and user access, build and support systems, and partner with infrastructure and security teams to maintain reliable IT operations across office and field locations.
Top 4 Skills
Active Directory administration (user accounts, groups, permissions)
Tier 3 troubleshooting across desktop, server, and network environments
Windows systems support (PC builds, imaging, hardware/software support)
Responsibilities
Provide Tier 3 support for complex technical issues across systems, networks, and applications
Diagnose, troubleshoot, and resolve escalated incidents; document and track in ticketing systems
Administer Active Directory (users, groups, permissions, Exchange accounts)
Manage user access, security coordination, and account lifecycle (including inactive accounts)
Build, configure, and support desktops, laptops, specialty systems, and peripherals (printers/plotters)
Create and maintain system images; install and test software
Collaborate with network, server, and application teams to resolve root causes
Support internal workflows and approval systems (iApprove)
Provide backup support across messaging, security, server, and network teams
Contribute to training, documentation, and system/process improvements
Participate in on‑call rotation (24x7 support)
Qualifications
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
3+ years of IT support experience (mid‑to‑senior level)
Strong experience with Active Directory and Windows environments
Knowledge of client/server, networking, and enterprise systems
Experience with hardware support, imaging, and system builds
Microsoft certifications (MCP, MCSA, MCSE) or willingness to obtain
Strong troubleshooting and problem‑solving skills
Nice to Have
Experience with Exchange / messaging systems
Exposure to enterprise security processes
Experience supporting engineering or technical user groups
#J-18808-Ljbffr