IT Specialist Level 2
Godshall Recruiting, Greenville, SC, United States
I have hands-on experience designing, maintaining, and optimizing systems infrastructure across hardware and software environments.
I prioritize high customer satisfaction by delivering timely, accurate end-user support and thoroughly documenting requests and resolutions within ticketing systems.
I take ownership of system reliability through proactive maintenance and continuous improvement.
If that describes you, we need to talk!
What your future day will look like:
Serve as the Tier II escalation point, tackling advanced technical issues beyond Level I support while assisting high-priority and VIP clients. Provide both remote and on-site support across servers, networks, firewalls, wireless access points, and end-user environments. Administer Windows Server environments including Active Directory, Group Policy, DNS, DHCP, file services, and Remote Desktop Services. Support and troubleshoot virtualization platforms such as VMware and Hyper-V, along with cloud infrastructure in Microsoft Azure. Configure and maintain firewalls, VPNs (site-to-site and client), switches, and routing. Support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), Intune, and security/compliance features to ensure secure and seamless collaboration. Monitor systems to address alerts, performance issues, capacity concerns, and security risks. Implement and test backup and disaster recovery solutions to safeguard data integrity and ensure business continuity. Lead or contribute to server upgrades, migrations, onboarding, and infrastructure standardization initiatives. Benefits Offered:
401(k) matching Paid Time Off 10 paid Holidays Type:
Direct To be a champion in this role, you will need:
Bachelor's Degree Engineering or related field preferred 3-5+ yrs in the IT field required, MSP experience a plus Spanish is a plus. Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
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Serve as the Tier II escalation point, tackling advanced technical issues beyond Level I support while assisting high-priority and VIP clients. Provide both remote and on-site support across servers, networks, firewalls, wireless access points, and end-user environments. Administer Windows Server environments including Active Directory, Group Policy, DNS, DHCP, file services, and Remote Desktop Services. Support and troubleshoot virtualization platforms such as VMware and Hyper-V, along with cloud infrastructure in Microsoft Azure. Configure and maintain firewalls, VPNs (site-to-site and client), switches, and routing. Support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), Intune, and security/compliance features to ensure secure and seamless collaboration. Monitor systems to address alerts, performance issues, capacity concerns, and security risks. Implement and test backup and disaster recovery solutions to safeguard data integrity and ensure business continuity. Lead or contribute to server upgrades, migrations, onboarding, and infrastructure standardization initiatives. Benefits Offered:
401(k) matching Paid Time Off 10 paid Holidays Type:
Direct To be a champion in this role, you will need:
Bachelor's Degree Engineering or related field preferred 3-5+ yrs in the IT field required, MSP experience a plus Spanish is a plus. Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
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