CRM Analyst - Salesforce
Parksite, East Windsor, CT, United States
Salary Range: $65,000.00 - $80,000.00 Annually
Business Applications & CRM Support Specialist
Join our Dynamic Team
Overview
Parksite, a 100% employee-owned company, is seeking an experienced Business Applications & CRM Support Specialist. As a Business Applications & CRM Support Specialist, you’ll play a critical role in supporting and optimizing the systems that drive our business forward. With a strong focus on Salesforce CRM and ERP platforms, this position blends technical troubleshooting, data integrity, and business process improvement to ensure our teams have the tools they need to succeed. You’ll collaborate across departments and with external partners to enhance system performance, streamline workflows, and support impactful business decisions.
Why Join Our Team?
Build your career in a thriving industry
Work hands-on with industry-leading platforms like Salesforce and ERP systems, gaining valuable, in-demand technical experience
Be a key contributor in optimizing business processes that directly impact sales, operations, and customer success
Collaborate with cross-functional teams and leadership, giving you visibility and influence across the organization
Comprehensive Benefits Package
401(k) Program to secure your financial future
Company-Paid Life Insurance
Health, Dental, Vision, and Flexible Spending Insurance Plans
Paid Holidays
Paid Time Off (PTO)
Employee Stock Ownership Program (ESOP)
Professional Development
Expand your expertise in Salesforce CRM, ERP systems, and business application support through hands-on experience
Gain exposure to system integrations, data governance, and automation tools that strengthen your technical skillset
Build cross-functional business knowledge in sales operations, customer lifecycle management, and enterprise systems
What You’ll Do
Provide first-level support for business applications, with a strong focus on Salesforce CRM, resolving user issues and managing support tickets
Troubleshoot and resolve Salesforce-related issues including workflows, dashboards, reports, data visibility, and system integrations
Monitor system performance across CRM and ERP platforms, proactively identifying and escalating issues
Maintain and ensure data accuracy across systems, including accounts, contacts, and opportunity records
Support data management activities such as data imports, exports, duplication, and report generation within Salesforce
Document support requests, issue resolutions, system configurations, and CRM processes to ensure knowledge sharing and consistency
Assist with system testing, upgrades, patches, and new feature implementations, especially within Salesforce environments
Partner with stakeholders across sales, customer service, and operations to identify opportunities for process improvements and automation
Support data governance initiatives, ensuring system data aligns with company standards and compliance requirements
Participate in system audits, data cleanup efforts, and quality assurance activities across CRM and ERP systems
What You Bring
Required Qualifications
Education & Experience
Bachelor’s degree in information systems, Computer Science, or a related field (or equivalent hands-on experience)
Foundational understanding of enterprise business systems, particularly CRM platforms such as Salesforce
Proven ability to quickly learn, adapt, and navigate new technologies and systems
Skills & Abilities
Strong problem-solving and troubleshooting skills, especially within CRM and business application environments
Solid understanding of Salesforce CRM fundamentals, including user support, reporting, and data management
Excellent attention to detail, organizational skills, and ability to manage multiple priorities effectively
Physical Requirements
Ability to work in a computer-based, office environment for extended periods of time
Ability to remain stationary and focused while analyzing systems, data, and troubleshooting issues
Ability to communicate effectively with team members, stakeholders, and users across multiple channels
Pre-Employment Requirements
Ability to pass pre-employment physical, drug screen, and background check
Authorization to work in the United States
Preferred Qualifications
Hands-on experience supporting Salesforce CRM, including user support, dashboards, reporting, or basic configuration
Familiarity with Salesforce tools such as Data Loader, workflow automation, reports, and dashboards
Working knowledge of SQL, databases, or reporting tools
Experience supporting system integrations between Salesforce and ERP or other enterprise systems
Work Environment
Primarily office-based environment with a focus on collaboration and system support
Regular interaction with cross-functional teams including IT, sales, customer service, and operations
Fast-paced environment requiring strong prioritization and multitasking skills
Opportunity to work on multiple systems including CRM (Salesforce) and ERP platforms
Involvement in system upgrades, enhancements, and continuous improvement initiatives
Participation in data governance, audits, and quality assurance processes
Occasional after-hours support may be required during system updates, releases, or critical issues
Collaborative environment working with internal teams and external vendors to support business applications
About Our Companies
Parksite
Parksite is a premier sales, marketing, and distribution company serving the building industry with a focus on both interior and exterior products. We supply top fabricators and building material dealers with category-leading products for residential, commercial, and remodeling markets. Our unique marketplace niche is education. We identify products with distinctive applications and educate architects, builders, and designers on their value. This approach has made us an industry leader with each product line we represent. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.
Atlantic Plywood Corporation (APC)
Since 1974, Atlantic Plywood Corporation has delivered the highest quality and best value to our customers. This philosophy has helped us grow into a regional industry leader, distributing a wide range of quality hardwood plywood and panel products throughout the Eastern United States. Our many satisfied customers know that Atlantic Plywood offers not only dependable products and services but also a convenient, cost-effective partnership that helps their business grow.
Career Growth Opportunities
Develop advanced expertise in Salesforce administration, CRM optimization, and enterprise system support
Gain exposure to ERP systems and cross-platform integrations, expanding your technical capabilities
Grow into roles focused on system administration, business analysis, or application management
Build leadership skills by partnering with stakeholders and driving process improvements
Contribute to high-impact projects that enhance system performance and business efficiency
Ready to Build Your Future with Us?
Join a team where your hard work is recognized and rewarded. As a Parksite Associate, you'll gain valuable skills, work with quality products, and become part of an employee-owned company that invests in your success. We are Equal Opportunity Employers committed to building diverse and inclusive teams.
How to Apply
If you're ready to join a dynamic team in the wholesale building materials industry, we want to hear from you! Apply today and take the first step toward a rewarding career with growth potential.
Qualifications are a guide, not a checklist. If you think you can make an impact here, we want to hear your story.
Monday - Friday
8:00am - 5:00pm
Business Applications & CRM Support Specialist
Join our Dynamic Team
Overview
Parksite, a 100% employee-owned company, is seeking an experienced Business Applications & CRM Support Specialist. As a Business Applications & CRM Support Specialist, you’ll play a critical role in supporting and optimizing the systems that drive our business forward. With a strong focus on Salesforce CRM and ERP platforms, this position blends technical troubleshooting, data integrity, and business process improvement to ensure our teams have the tools they need to succeed. You’ll collaborate across departments and with external partners to enhance system performance, streamline workflows, and support impactful business decisions.
Why Join Our Team?
Build your career in a thriving industry
Work hands-on with industry-leading platforms like Salesforce and ERP systems, gaining valuable, in-demand technical experience
Be a key contributor in optimizing business processes that directly impact sales, operations, and customer success
Collaborate with cross-functional teams and leadership, giving you visibility and influence across the organization
Comprehensive Benefits Package
401(k) Program to secure your financial future
Company-Paid Life Insurance
Health, Dental, Vision, and Flexible Spending Insurance Plans
Paid Holidays
Paid Time Off (PTO)
Employee Stock Ownership Program (ESOP)
Professional Development
Expand your expertise in Salesforce CRM, ERP systems, and business application support through hands-on experience
Gain exposure to system integrations, data governance, and automation tools that strengthen your technical skillset
Build cross-functional business knowledge in sales operations, customer lifecycle management, and enterprise systems
What You’ll Do
Provide first-level support for business applications, with a strong focus on Salesforce CRM, resolving user issues and managing support tickets
Troubleshoot and resolve Salesforce-related issues including workflows, dashboards, reports, data visibility, and system integrations
Monitor system performance across CRM and ERP platforms, proactively identifying and escalating issues
Maintain and ensure data accuracy across systems, including accounts, contacts, and opportunity records
Support data management activities such as data imports, exports, duplication, and report generation within Salesforce
Document support requests, issue resolutions, system configurations, and CRM processes to ensure knowledge sharing and consistency
Assist with system testing, upgrades, patches, and new feature implementations, especially within Salesforce environments
Partner with stakeholders across sales, customer service, and operations to identify opportunities for process improvements and automation
Support data governance initiatives, ensuring system data aligns with company standards and compliance requirements
Participate in system audits, data cleanup efforts, and quality assurance activities across CRM and ERP systems
What You Bring
Required Qualifications
Education & Experience
Bachelor’s degree in information systems, Computer Science, or a related field (or equivalent hands-on experience)
Foundational understanding of enterprise business systems, particularly CRM platforms such as Salesforce
Proven ability to quickly learn, adapt, and navigate new technologies and systems
Skills & Abilities
Strong problem-solving and troubleshooting skills, especially within CRM and business application environments
Solid understanding of Salesforce CRM fundamentals, including user support, reporting, and data management
Excellent attention to detail, organizational skills, and ability to manage multiple priorities effectively
Physical Requirements
Ability to work in a computer-based, office environment for extended periods of time
Ability to remain stationary and focused while analyzing systems, data, and troubleshooting issues
Ability to communicate effectively with team members, stakeholders, and users across multiple channels
Pre-Employment Requirements
Ability to pass pre-employment physical, drug screen, and background check
Authorization to work in the United States
Preferred Qualifications
Hands-on experience supporting Salesforce CRM, including user support, dashboards, reporting, or basic configuration
Familiarity with Salesforce tools such as Data Loader, workflow automation, reports, and dashboards
Working knowledge of SQL, databases, or reporting tools
Experience supporting system integrations between Salesforce and ERP or other enterprise systems
Work Environment
Primarily office-based environment with a focus on collaboration and system support
Regular interaction with cross-functional teams including IT, sales, customer service, and operations
Fast-paced environment requiring strong prioritization and multitasking skills
Opportunity to work on multiple systems including CRM (Salesforce) and ERP platforms
Involvement in system upgrades, enhancements, and continuous improvement initiatives
Participation in data governance, audits, and quality assurance processes
Occasional after-hours support may be required during system updates, releases, or critical issues
Collaborative environment working with internal teams and external vendors to support business applications
About Our Companies
Parksite
Parksite is a premier sales, marketing, and distribution company serving the building industry with a focus on both interior and exterior products. We supply top fabricators and building material dealers with category-leading products for residential, commercial, and remodeling markets. Our unique marketplace niche is education. We identify products with distinctive applications and educate architects, builders, and designers on their value. This approach has made us an industry leader with each product line we represent. We combine marketing expertise and industry knowledge to create demand for our supplier business partners. We help build brands.
Atlantic Plywood Corporation (APC)
Since 1974, Atlantic Plywood Corporation has delivered the highest quality and best value to our customers. This philosophy has helped us grow into a regional industry leader, distributing a wide range of quality hardwood plywood and panel products throughout the Eastern United States. Our many satisfied customers know that Atlantic Plywood offers not only dependable products and services but also a convenient, cost-effective partnership that helps their business grow.
Career Growth Opportunities
Develop advanced expertise in Salesforce administration, CRM optimization, and enterprise system support
Gain exposure to ERP systems and cross-platform integrations, expanding your technical capabilities
Grow into roles focused on system administration, business analysis, or application management
Build leadership skills by partnering with stakeholders and driving process improvements
Contribute to high-impact projects that enhance system performance and business efficiency
Ready to Build Your Future with Us?
Join a team where your hard work is recognized and rewarded. As a Parksite Associate, you'll gain valuable skills, work with quality products, and become part of an employee-owned company that invests in your success. We are Equal Opportunity Employers committed to building diverse and inclusive teams.
How to Apply
If you're ready to join a dynamic team in the wholesale building materials industry, we want to hear from you! Apply today and take the first step toward a rewarding career with growth potential.
Qualifications are a guide, not a checklist. If you think you can make an impact here, we want to hear your story.
Monday - Friday
8:00am - 5:00pm