Bilingual Account Representative (English/Spanish)

Bilingual Account Representative (English/Spanish) Location Fort Worth, TX 76137 | Onsite Compensation & Schedule • $18.00–$19.00/hr (based on experience) • Full-time | Temp-to-Perm • 8-hour shifts between 7:00 AM – 10:00 PM (possible start times: 7am, 8am, 9am, or 1pm) • Must be flexible to work up to 2 Saturdays per month Upon Permanent Hire: • $600 Sign-On Bonus • Monthly Incentive Program (average $150–$250/month) • Overtime available Role Impact As a Bilingual Account Representative, you play a critical role in helping customers regain control of their auto loans before accounts escalate. Through clear communication, empathetic listening, and strategic negotiation, you drive successful payment resolutions that reduce credit loss and prevent repossessions. Your performance directly influences customer financial outcomes and your own earning potential in a goal-driven call center environment. Key Responsibilities • Manage early-stage delinquent auto loan accounts in compliance with company policies and FDCPA (Fair Debt Collection Practices Act) guidelines • Handle high-volume inbound and outbound calls using an automated dialer system • Assess reasons for delinquency and negotiate payment plans or alternative arrangements • Promote electronic payment solutions to support timely account resolution • Accurately document all customer interactions, commitments, and transactions in internal systems • Achieve or exceed performance metrics including call volume, dollars collected, and promises kept Minimum Qualifications • Fluent in English and Spanish with strong verbal and written communication skills • 1+ year of recent customer service or call center experience (collections or accounts receivable preferred) • High School Diploma or GED Preferred Skills • Strong negotiation and conflict-resolution abilities • Ability to stay professional and solution-oriented during challenging conversations • Comfortable working in a structured, performance-based environment Legal Notice By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #tempe123