Customer Service Representative
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd, Arnold, MO, United States
Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products serve kitchen & bathroom cabinet, storage & closet, home furnishing & office furniture manufacturers, door & window, residential & commercial woodworkers, and hardware retailers including renovation superstores. With over 150 000 product offerings, 112 locations and a state‑of‑the‑art field force that passionately serves over 110 000 customers, Richelieu continues to stand at the forefront of a dynamic industry.
Since 1968, Richelieu has understood the significance of a strong set of core values.
Five Core Values
guide everything we do:
Customer Focus
Innovation
Performance
Respect/Integrity/Ethics
Ownership
Our Mission : To enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity We are currently seeking a Customer Service Representative to join our team of professionals.
As a member of the Richelieu team, you become part of something bigger than yourself. In this growing, winning international organization, we prioritize our people and culture, career development, and a healthy work‑life balance. Learn more at Richelieu.com or Richelieu YouTube.
Key Responsibilities The Customer Service Representative is primarily responsible for providing customer service support by obtaining, analyzing, and verifying the accuracy of order information in a timely manner, specializing in our closet solutions, and ensuring excellent service standards and high customer satisfaction. The role reports directly to the Branch Manager.
Answer phone calls from customers placing orders and provide sales quotes.
Work closely with outside sales representatives on customer orders and quotes.
Assist walk‑in customers in the showroom with questions and order placement.
Solicit new or complimentary sales for customers via phone and face‑to‑face in the showroom.
Research product solutions for customers to solve field‑project issues.
Hours of operation: Monday to Friday, day shift only. Flexibility to work extended hours as needed.
May require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals.
What We Are Looking For
Related experience in a similar position.
Knowledge of closet design, closet components, or building materials (a plus).
Developed customer service, problem‑solving, and project‑management skills.
Team‑oriented, shows initiative.
Strong sense of drive and creativity.
Proficient with Word and Excel.
AS400 experience preferred but not mandatory.
High School graduate; some college courses preferred.
Proficiency with Microsoft Office applications; must use Excel, Word, Outlook for daily responsibilities.
Compensation & Benefits
Competitive market‑based hourly pay rate.
Group insurance program (medical, dental, vision, life, disability).
Employee Stock Purchase Plan with employer matching.
401(k) with employer matching.
Paid vacation and holidays.
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Since 1968, Richelieu has understood the significance of a strong set of core values.
Five Core Values
guide everything we do:
Customer Focus
Innovation
Performance
Respect/Integrity/Ethics
Ownership
Our Mission : To enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity We are currently seeking a Customer Service Representative to join our team of professionals.
As a member of the Richelieu team, you become part of something bigger than yourself. In this growing, winning international organization, we prioritize our people and culture, career development, and a healthy work‑life balance. Learn more at Richelieu.com or Richelieu YouTube.
Key Responsibilities The Customer Service Representative is primarily responsible for providing customer service support by obtaining, analyzing, and verifying the accuracy of order information in a timely manner, specializing in our closet solutions, and ensuring excellent service standards and high customer satisfaction. The role reports directly to the Branch Manager.
Answer phone calls from customers placing orders and provide sales quotes.
Work closely with outside sales representatives on customer orders and quotes.
Assist walk‑in customers in the showroom with questions and order placement.
Solicit new or complimentary sales for customers via phone and face‑to‑face in the showroom.
Research product solutions for customers to solve field‑project issues.
Hours of operation: Monday to Friday, day shift only. Flexibility to work extended hours as needed.
May require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals.
What We Are Looking For
Related experience in a similar position.
Knowledge of closet design, closet components, or building materials (a plus).
Developed customer service, problem‑solving, and project‑management skills.
Team‑oriented, shows initiative.
Strong sense of drive and creativity.
Proficient with Word and Excel.
AS400 experience preferred but not mandatory.
High School graduate; some college courses preferred.
Proficiency with Microsoft Office applications; must use Excel, Word, Outlook for daily responsibilities.
Compensation & Benefits
Competitive market‑based hourly pay rate.
Group insurance program (medical, dental, vision, life, disability).
Employee Stock Purchase Plan with employer matching.
401(k) with employer matching.
Paid vacation and holidays.
#J-18808-Ljbffr