Collections Specialist
Impel, Syracuse, NY, United States
About Impel
We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey—fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai. Our Values
Relationships
- At the heart of everything we do are the connections we build with customers, colleagues, and communities rooted in trust, and strengthened through collaboration.
Results
- We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
Inventiveness
- We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action—pushing boundaries and constantly reimagining what's possible at every turn.
Grit
- We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion, no matter what roadblocks we may encounter.
Job Summary And Responsibilities We are seeking a Lead Collections Specialist to join our Accounting team and support the billing, credit, and collections functions. This role is responsible for proactively managing past-due accounts, reducing outstanding receivables, and ensuring timely customer payments. The ideal candidate has strong communication skills, attention to detail, and experience in accounts receivable and collections.
Monitor aging reports and follow up with customers on outstanding balances.
Contact customers via email and phone to secure timely payments and resolve past-due accounts.
Negotiate payment plans when necessary while maintaining positive customer relationships.
Investigate billing discrepancies, short payments, and customer disputes to ensure accurate resolution.
Work cross-functionally with Accounting, Sales, and Performance teams to address customer concerns.
Maintain accurate records of collection efforts and payment commitments.
Track collection activities and provide regular updates on delinquency trends and aging balances.
Utilize Excel (pivot tables, VLOOKUPs, and data analysis) to generate reports and track performance metrics.
Identify opportunities to improve collections processes and reduce days sales outstanding (DSO).
Ensure compliance with company policies and industry regulations regarding collections.
Other
Maintains confidentiality of work-related issues, records, and company information.
Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.
Qualifications
2-5 years of experience in accounts receivable, collections, or credit analysis.
Strong knowledge of collections best practices, payment terms, and dispute resolution.
Proficiency in Excel (pivot tables, VLOOKUPs, data analysis) and AR software (NetSuite, SAP, QuickBooks, etc.).
Excellent written and verbal communication skills with a customer-focused approach.
Strong problem-solving skills and attention to detail.
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We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey—fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai. Our Values
Relationships
- At the heart of everything we do are the connections we build with customers, colleagues, and communities rooted in trust, and strengthened through collaboration.
Results
- We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
Inventiveness
- We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action—pushing boundaries and constantly reimagining what's possible at every turn.
Grit
- We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion, no matter what roadblocks we may encounter.
Job Summary And Responsibilities We are seeking a Lead Collections Specialist to join our Accounting team and support the billing, credit, and collections functions. This role is responsible for proactively managing past-due accounts, reducing outstanding receivables, and ensuring timely customer payments. The ideal candidate has strong communication skills, attention to detail, and experience in accounts receivable and collections.
Monitor aging reports and follow up with customers on outstanding balances.
Contact customers via email and phone to secure timely payments and resolve past-due accounts.
Negotiate payment plans when necessary while maintaining positive customer relationships.
Investigate billing discrepancies, short payments, and customer disputes to ensure accurate resolution.
Work cross-functionally with Accounting, Sales, and Performance teams to address customer concerns.
Maintain accurate records of collection efforts and payment commitments.
Track collection activities and provide regular updates on delinquency trends and aging balances.
Utilize Excel (pivot tables, VLOOKUPs, and data analysis) to generate reports and track performance metrics.
Identify opportunities to improve collections processes and reduce days sales outstanding (DSO).
Ensure compliance with company policies and industry regulations regarding collections.
Other
Maintains confidentiality of work-related issues, records, and company information.
Demonstrates a commitment to Diversity, Equity and inclusion by treating everyone with respect and dignity, ensuring all voices are heard and advocating change.
Qualifications
2-5 years of experience in accounts receivable, collections, or credit analysis.
Strong knowledge of collections best practices, payment terms, and dispute resolution.
Proficiency in Excel (pivot tables, VLOOKUPs, data analysis) and AR software (NetSuite, SAP, QuickBooks, etc.).
Excellent written and verbal communication skills with a customer-focused approach.
Strong problem-solving skills and attention to detail.
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