Customer Service Representative
Next Cap, Los Angeles, CA, United States
We are looking for a proactive and detail-oriented Customer Service Representative to join our growing team at NEXT CAP.
In this role, you will be the key point of contact for our customers while also supporting order management and fulfillment operations. This is a great opportunity for someone who enjoys problem-solving, working cross-functionally, and contributing to a fast-paced, growing business.
What You’ll Do
Serve as the primary point of contact for customer inquiries across email, phone, and online platforms
Manage customer orders, including order entry, tracking, and shipping coordination
Enter customer orders into CRM and ensure data accuracy
Issue purchase orders to vendors, decorators, and fulfillment partners
Resolve customer issues efficiently while maintaining a high level of customer satisfaction
Collaborate with sales, logistics, and warehouse teams to ensure smooth order fulfillment
Maintain accurate customer records and communication history
Assist with returns, exchanges, and warranty-related requests
Support the sales team with account-related administrative tasks
Identify and implement improvements to customer experience and internal processes
What We’re Looking For
2+ years of experience in customer service or a related role
Strong communication skills (written and verbal)
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong problem-solving skills
Experience with CRM systems and order management tools
Proficiency in Microsoft Office or Google Workspace
Nice to Have
Experience with Shopify, Amazon, or other e-commerce platforms
Understanding of logistics and fulfillment processes
Ability to work both independently and collaboratively
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In this role, you will be the key point of contact for our customers while also supporting order management and fulfillment operations. This is a great opportunity for someone who enjoys problem-solving, working cross-functionally, and contributing to a fast-paced, growing business.
What You’ll Do
Serve as the primary point of contact for customer inquiries across email, phone, and online platforms
Manage customer orders, including order entry, tracking, and shipping coordination
Enter customer orders into CRM and ensure data accuracy
Issue purchase orders to vendors, decorators, and fulfillment partners
Resolve customer issues efficiently while maintaining a high level of customer satisfaction
Collaborate with sales, logistics, and warehouse teams to ensure smooth order fulfillment
Maintain accurate customer records and communication history
Assist with returns, exchanges, and warranty-related requests
Support the sales team with account-related administrative tasks
Identify and implement improvements to customer experience and internal processes
What We’re Looking For
2+ years of experience in customer service or a related role
Strong communication skills (written and verbal)
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong problem-solving skills
Experience with CRM systems and order management tools
Proficiency in Microsoft Office or Google Workspace
Nice to Have
Experience with Shopify, Amazon, or other e-commerce platforms
Understanding of logistics and fulfillment processes
Ability to work both independently and collaboratively
#J-18808-Ljbffr