HVAC Technical Support Representative I
Rheem Manufacturing, San Antonio, TX, United States
Job Description
The Technical Support Representative I will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products. This position will serve our US Air Division, located in San Antonio, TX.
Responsibilities
Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriately coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal and formal training to colleagues as directed by management.
Perform other duties as required.
Qualifications
Associate’s Degree or HVAC accreditation from technical trade school.
0-3 years of experience in troubleshooting and repair of HVACR systems appliances.
Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.
Intermediate computer skills and common computer software applications.
Must be able to multitask.
Some travel is required.
Occasional lifting of up to 100 lbs. required.
Preferred Qualifications
Universal HVAC certification or enrollment to obtain HVAC certification.
Leadership Competencies
Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer‑Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making
Behavior Based Values
Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customer's lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability
About Us At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Equal Opportunity Employer Statement Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
Geographic Restrictions For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Recruitment Policy Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
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Responsibilities
Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriately coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal and formal training to colleagues as directed by management.
Perform other duties as required.
Qualifications
Associate’s Degree or HVAC accreditation from technical trade school.
0-3 years of experience in troubleshooting and repair of HVACR systems appliances.
Must have excellent written and verbal communication skills and demonstrated ability to work both and with others.
Intermediate computer skills and common computer software applications.
Must be able to multitask.
Some travel is required.
Occasional lifting of up to 100 lbs. required.
Preferred Qualifications
Universal HVAC certification or enrollment to obtain HVAC certification.
Leadership Competencies
Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer‑Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making
Behavior Based Values
Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully – Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customer's lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability
About Us At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Equal Opportunity Employer Statement Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
Geographic Restrictions For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Recruitment Policy Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
#J-18808-Ljbffr