Personal Injury Segment Manager
Advanced Spine And Pain (ASAP), Phoenix, AZ, United States
JOB TITLE: Personal Injury Segment Manager
(Paralegal, Attorney preferred)
FLSA STATUS (Exempt/Non-Exempt): Exempt
SUPERVISION RECEIVED: Reports to VP of Administrative Operations
SUPERVISION EXERCISED:
GENERAL STATEMENT OF DUTIES
The Personal Injury Segment Manager will lead the strategy, operations, and growth of Advanced Spine and Pain’s Personal Injury segment. This role oversees medical case management operations, leads a team of case managers, supports law firm partners through medical-legal case reviews, and represents ASAP within Arizona’s personal injury legal community. The ideal candidate brings a paralegal or legal background, strong experience reviewing medical documentation, and the ability to translate complex clinical information into clear case support for attorneys and legal teams. This role serves as the internal champion for personal injury best practices, helping ensure our providers and teams align with documentation standards, legal expectations, and exceptional partner service.
Essential Functions
Segment Leadership:
Develop initiatives to grow and strengthen ASAP’s personal injury segment Track performance metrics and partner satisfaction Improve operational workflows and case management processes
Medical Case Management Oversight:
Oversee the lifecycle of personal injury patient cases Ensure accurate, timely documentation and care coordination Implement standardized case management best practices.
Medical-Legal Case Review:
Conduct paralegal-level medical record reviews to support law firm partners Organize and summarize medical records, treatment timelines, and injury documentation Ensure clinical documentation supports medical necessity, injury causation, and litigation readiness Identify gaps in records and collaborate with providers and case managers to resolve them.
Team Leadership:
Lead and mentor a team of case managers Establish performance standards and training programs Foster a culture of service excellence and accountability.
Law Firm Partnership Management:
Serve as the primary liaison between ASAP and personal injury law firms Build trusted relationships with attorneys, paralegals, and firm leadership Ensure responsive communication and high partner satisfaction
EDUCATION
Bachelor’s degree in Legal Studies, Healthcare Administration, Nursing, or a related field preferred Equivalent combination of education and relevant medical-legal experience considered
Experience
Required
5+ years experience as a Paralegal, Attorney, or in medical-legal personal injury case management Experience reviewing and interpreting medical records 3+ years leadership or team management experience Strong understanding of personal injury workflows, lien-based care, and medical documentation
Preferred
Direct experience working with personal injury law firms Knowledge of Arizona personal injury and healthcare compliance standards Experience as an RN Case Manager, RN with a legal background, legal Nurse consultant
CERTIFICATIONS
Paralegal certification (ABA-approved program preferred) or Juris Doctor (JD) strongly preferred RN licensure or Legal Nurse Consultant certification is a plus
Skills
Medical-Legal Expertise: Strong ability to review, interpret, and summarize complex medical records for legal use Personal Injury Knowledge: Deep understanding of PI case workflows, lien-based care, and documentation standards Leadership & Team Management: Proven ability to lead, mentor, and develop high-performing teams Analytical Thinking: Ability to identify documentation gaps, assess case strength, and support litigation readiness Communication Skills: Clear, concise communication with attorneys, providers, and internal teams Relationship Management: Strong interpersonal skills to build trust with law firm partners and stakeholders Operational Excellence: Experience improving workflows, processes, and case management efficiency Attention to Detail: High level of accuracy in documentation review and case organization Time Management: Ability to manage multiple cases, priorities, and deadlines in a fast-paced environment Professional Presence: Confident representation of the organization in legal and industry settings
Work Environment & Physical Requirements
In-Office setting with occasional participation and preparation for industry and client-facing events
Benefits
Competitive salary Health insurance Paid time off Professional development opportunities
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(Paralegal, Attorney preferred)
FLSA STATUS (Exempt/Non-Exempt): Exempt
SUPERVISION RECEIVED: Reports to VP of Administrative Operations
SUPERVISION EXERCISED:
GENERAL STATEMENT OF DUTIES
The Personal Injury Segment Manager will lead the strategy, operations, and growth of Advanced Spine and Pain’s Personal Injury segment. This role oversees medical case management operations, leads a team of case managers, supports law firm partners through medical-legal case reviews, and represents ASAP within Arizona’s personal injury legal community. The ideal candidate brings a paralegal or legal background, strong experience reviewing medical documentation, and the ability to translate complex clinical information into clear case support for attorneys and legal teams. This role serves as the internal champion for personal injury best practices, helping ensure our providers and teams align with documentation standards, legal expectations, and exceptional partner service.
Essential Functions
Segment Leadership:
Develop initiatives to grow and strengthen ASAP’s personal injury segment Track performance metrics and partner satisfaction Improve operational workflows and case management processes
Medical Case Management Oversight:
Oversee the lifecycle of personal injury patient cases Ensure accurate, timely documentation and care coordination Implement standardized case management best practices.
Medical-Legal Case Review:
Conduct paralegal-level medical record reviews to support law firm partners Organize and summarize medical records, treatment timelines, and injury documentation Ensure clinical documentation supports medical necessity, injury causation, and litigation readiness Identify gaps in records and collaborate with providers and case managers to resolve them.
Team Leadership:
Lead and mentor a team of case managers Establish performance standards and training programs Foster a culture of service excellence and accountability.
Law Firm Partnership Management:
Serve as the primary liaison between ASAP and personal injury law firms Build trusted relationships with attorneys, paralegals, and firm leadership Ensure responsive communication and high partner satisfaction
EDUCATION
Bachelor’s degree in Legal Studies, Healthcare Administration, Nursing, or a related field preferred Equivalent combination of education and relevant medical-legal experience considered
Experience
Required
5+ years experience as a Paralegal, Attorney, or in medical-legal personal injury case management Experience reviewing and interpreting medical records 3+ years leadership or team management experience Strong understanding of personal injury workflows, lien-based care, and medical documentation
Preferred
Direct experience working with personal injury law firms Knowledge of Arizona personal injury and healthcare compliance standards Experience as an RN Case Manager, RN with a legal background, legal Nurse consultant
CERTIFICATIONS
Paralegal certification (ABA-approved program preferred) or Juris Doctor (JD) strongly preferred RN licensure or Legal Nurse Consultant certification is a plus
Skills
Medical-Legal Expertise: Strong ability to review, interpret, and summarize complex medical records for legal use Personal Injury Knowledge: Deep understanding of PI case workflows, lien-based care, and documentation standards Leadership & Team Management: Proven ability to lead, mentor, and develop high-performing teams Analytical Thinking: Ability to identify documentation gaps, assess case strength, and support litigation readiness Communication Skills: Clear, concise communication with attorneys, providers, and internal teams Relationship Management: Strong interpersonal skills to build trust with law firm partners and stakeholders Operational Excellence: Experience improving workflows, processes, and case management efficiency Attention to Detail: High level of accuracy in documentation review and case organization Time Management: Ability to manage multiple cases, priorities, and deadlines in a fast-paced environment Professional Presence: Confident representation of the organization in legal and industry settings
Work Environment & Physical Requirements
In-Office setting with occasional participation and preparation for industry and client-facing events
Benefits
Competitive salary Health insurance Paid time off Professional development opportunities
#J-18808-Ljbffr