Senior Customer Advocacy Lead — Escalations & Risk

A leading mortgage servicing company is looking for a Customer Advocacy Lead in New York. This role involves managing complex escalations, supporting case owners, and overseeing public-facing channels to enhance case quality. Candidates should have over 8 years of experience in mortgage servicing, strong analytical and communication skills, and the ability to influence without authority. The company offers a competitive salary and a comprehensive benefits package that fosters a diverse and inclusive work environment. #J-18808-Ljbffr