Senior Customer Advocacy & Escalations Lead

A leading mortgage servicing company based in Fort Mill, SC is seeking a Customer Advocacy Lead to manage escalated cases and enhance case quality. The role involves collaboration across departments to identify process gaps and support team development. Ideal candidates have 8+ years of experience in mortgage servicing and customer advocacy, exceptional communication skills, and a strong understanding of regulatory requirements. The position offers a competitive salary and comprehensive benefits in an inclusive workplace environment. #J-18808-Ljbffr