Dealership Service Advisor
Forest Lake Ford, Forest Lake, MN, United States
Ford Service Advisor
Job Summary:
The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.
Pay: $40,000-$100,000
Key Responsibilities:
Greet all customers in a prompt, courteous, and professional manner.
Clearly communicate vehicle symptoms and service needs between customers and technicians.
Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
Review completed work with customers and ensure their understanding of repairs performed and associated costs.
Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
Handle customer concerns or complaints with professionalism and elevate unresolved issues to management as needed.
Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
Keep service drive, advisor stations, and customer waiting areas clean and organized.
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred.
Prior experience as a service advisor, preferably in a Ford or other dealership setting.
Working knowledge of automotive systems and repair processes.
Excellent communication, customer service, and interpersonal skills.
Strong organizational and time-management abilities.
Proficiency in DMS/CRM software and Microsoft Office Suite.
Valid driver’s license and clean driving record.
Additional Requirements:
Ability to work in a fast-paced environment with minimal supervision.
Willingness to work flexible hours, including some evenings and Saturdays.
ASE certification or Ford STARS training is a plus (or willingness to obtain).
Work Environment:
On-site at dealership service department.
Customer-facing role with both indoor and outdoor responsibilities.
Team-oriented, high-volume service department.
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The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.
Pay: $40,000-$100,000
Key Responsibilities:
Greet all customers in a prompt, courteous, and professional manner.
Clearly communicate vehicle symptoms and service needs between customers and technicians.
Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
Review completed work with customers and ensure their understanding of repairs performed and associated costs.
Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
Handle customer concerns or complaints with professionalism and elevate unresolved issues to management as needed.
Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
Keep service drive, advisor stations, and customer waiting areas clean and organized.
Qualifications:
High school diploma or equivalent; associate or bachelor’s degree preferred.
Prior experience as a service advisor, preferably in a Ford or other dealership setting.
Working knowledge of automotive systems and repair processes.
Excellent communication, customer service, and interpersonal skills.
Strong organizational and time-management abilities.
Proficiency in DMS/CRM software and Microsoft Office Suite.
Valid driver’s license and clean driving record.
Additional Requirements:
Ability to work in a fast-paced environment with minimal supervision.
Willingness to work flexible hours, including some evenings and Saturdays.
ASE certification or Ford STARS training is a plus (or willingness to obtain).
Work Environment:
On-site at dealership service department.
Customer-facing role with both indoor and outdoor responsibilities.
Team-oriented, high-volume service department.
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