Order Processing Specialist
LS ELECTRIC America, Inc., Lincolnshire, IL, United States
We’re seeking a detail-oriented
Sales Order Processing Specialist
to support smooth and accurate order-to-cash operations. This role ensures timely and precise handling of customer orders and returns (RMA), while maintaining data integrity and exceptional customer service.
Key Responsibilities
Accurately enter and verify sales orders from various channels (email, portal, etc.).
Review item codes, pricing, quantities, and shipping details for accuracy.
Coordinate with production, logistics, and finance to ensure on-time fulfillment.
Manage the
RMA process , including eligibility review, return instructions, and system updates.
Communicate proactively with customers and sales teams on order status, delays, and returns.
Maintain accurate data in ERP and CRM systems; generate reports as needed.
Support audits and ensure compliance with internal policies.
Qualifications
Education:
High school diploma required; Associate’s/Bachelor’s in Business, Supply Chain, or related field preferred.
Experience:
2+ years in order processing, customer service, or related administrative role.
Technical Skills
Microsoft Office Suite (Excel, Word, Outlook).
CRM (Salesforce) and EDI familiarity a plus.
Soft Skills
Exceptional attention to detail and accuracy.
Strong communication, organization, and multitasking abilities.
Customer-focused, proactive, and collaborative mindset.
Bilingual: Proficiency in both English and Korean is preferred.
Why Join Us Be part of a dynamic team that values accuracy, efficiency, and outstanding customer service.
#J-18808-Ljbffr
Sales Order Processing Specialist
to support smooth and accurate order-to-cash operations. This role ensures timely and precise handling of customer orders and returns (RMA), while maintaining data integrity and exceptional customer service.
Key Responsibilities
Accurately enter and verify sales orders from various channels (email, portal, etc.).
Review item codes, pricing, quantities, and shipping details for accuracy.
Coordinate with production, logistics, and finance to ensure on-time fulfillment.
Manage the
RMA process , including eligibility review, return instructions, and system updates.
Communicate proactively with customers and sales teams on order status, delays, and returns.
Maintain accurate data in ERP and CRM systems; generate reports as needed.
Support audits and ensure compliance with internal policies.
Qualifications
Education:
High school diploma required; Associate’s/Bachelor’s in Business, Supply Chain, or related field preferred.
Experience:
2+ years in order processing, customer service, or related administrative role.
Technical Skills
Microsoft Office Suite (Excel, Word, Outlook).
CRM (Salesforce) and EDI familiarity a plus.
Soft Skills
Exceptional attention to detail and accuracy.
Strong communication, organization, and multitasking abilities.
Customer-focused, proactive, and collaborative mindset.
Bilingual: Proficiency in both English and Korean is preferred.
Why Join Us Be part of a dynamic team that values accuracy, efficiency, and outstanding customer service.
#J-18808-Ljbffr