Customer Service Representative
ManpowerGroup, Andalusia, AL, United States
Our client, a leading utility service provider, is seeking a dedicated and professional Customer Service Representative to join their team. As a vital part of the Customer Support Department, you will play a key role in ensuring customer satisfaction by addressing inquiries, reporting outages, and resolving issues related to power, water, internet, TV cable, and other utility services. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-first attitude, aligning seamlessly with the organization's commitment to service excellence and community support.
**Job Title:** Customer Service Representative
**Location:** Andalusia, AL
**Pay Range: $15.00**
**Shift:** Rotating shifts including nights, weekends, and holidays 3 days per week
**What's the Job?**
+ Handle inbound and outbound customer calls with professionalism and courtesy
+ Report customer outages and issues accurately and efficiently
+ Dispatch appropriate personnel to address outages and troubleshoot problems
+ Maintain moderate computer skills to document and track customer interactions
+ Adapt to scheduling changes and work independently without supervision
**What's Needed?**
+ High school diploma or equivalent
+ Excellent verbal communication skills
+ Ability to interact professionally and courteously with customers
+ Strong problem-solving skills and adaptability to change
+ Ability to work flexible hours including nights, weekends, and holidays
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment
+ Develop valuable customer service skills applicable across industries
+ Be part of a team committed to community service and support
+ Gain experience working in the utility services sector
+ Potential for future growth and development within the organization
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title:** Customer Service Representative
**Location:** Andalusia, AL
**Pay Range: $15.00**
**Shift:** Rotating shifts including nights, weekends, and holidays 3 days per week
**What's the Job?**
+ Handle inbound and outbound customer calls with professionalism and courtesy
+ Report customer outages and issues accurately and efficiently
+ Dispatch appropriate personnel to address outages and troubleshoot problems
+ Maintain moderate computer skills to document and track customer interactions
+ Adapt to scheduling changes and work independently without supervision
**What's Needed?**
+ High school diploma or equivalent
+ Excellent verbal communication skills
+ Ability to interact professionally and courteously with customers
+ Strong problem-solving skills and adaptability to change
+ Ability to work flexible hours including nights, weekends, and holidays
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment
+ Develop valuable customer service skills applicable across industries
+ Be part of a team committed to community service and support
+ Gain experience working in the utility services sector
+ Potential for future growth and development within the organization
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.