Loan Servicing Customer Service Representative
Regions Financial, Hattiesburg, MS, United States
Job Title
Loan Servicing Customer Service Representative Job Description
At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services. Primary Responsibilities
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with either close supervision or under clearly defined procedures Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May make periodic calls to existing customers to determine satisfaction with the company, products, and services This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Applicants will be expected to pass any assessment associated with the position Preferences
One (1) year of customer service or related experience Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to work in a fast-paced environment Basic computer skills Excellent customer service skills Good verbal and written communication skills Work Location
5214 Lincoln Rd. Ext. Hattiesburg MS Training
Monday-Friday 7:30am-4:30pm CST (3 months) Following Training
Must be able to work 40 hours Monday-Friday anytime between 7am-6pm (CST). Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$32,850.00 USD Median:
$37,611.00 USD Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information
Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. Location Details
Hattiesburg Mortgage Ops Hattiesburg, Mississippi Equal Opportunity Employer/including Disabled/Veterans
Loan Servicing Customer Service Representative Job Description
At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services. Primary Responsibilities
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with either close supervision or under clearly defined procedures Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May make periodic calls to existing customers to determine satisfaction with the company, products, and services This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Applicants will be expected to pass any assessment associated with the position Preferences
One (1) year of customer service or related experience Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to work in a fast-paced environment Basic computer skills Excellent customer service skills Good verbal and written communication skills Work Location
5214 Lincoln Rd. Ext. Hattiesburg MS Training
Monday-Friday 7:30am-4:30pm CST (3 months) Following Training
Must be able to work 40 hours Monday-Friday anytime between 7am-6pm (CST). Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum:
$32,850.00 USD Median:
$37,611.00 USD Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information
Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. Location Details
Hattiesburg Mortgage Ops Hattiesburg, Mississippi Equal Opportunity Employer/including Disabled/Veterans