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Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of *** Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Acco...

","descriptionText","Customer Service Representative HireTalent Sales & Business Development Customer Service Representative Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of *** Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Acco...","shortDescription","Customer Service Representative

Position responsible for Sales Order Management process, customer satisfaction and support, account reconc...","location","locations",[451],{"_452":453,"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Cary, NC, United States, 27511","city","Cary","state","NC","country","United States","postal_code","27511","companyName","HireTalent","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=9A647A678473B0F8331EDDBEB18AEA31&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=A9AB1CA132F38142BBD9FF2F1C677819","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at HireTalent","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/3012726964-customer-service-representative","strippedDescription","Customer Service RepresentativePosition responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of *** Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Acco...","parsedLocation",{"_452":485,"_486":199,"_487":199,"_454":455,"_456":457,"_458":459,"_460":461},"Cary, NC, United States","street1","street2","displayPublishedAt","4 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=HireTalent","searchLocationPath","/jobs?location=Cary%2C+NC%2C+United+States","searchTitlePath","/jobs?keyword=Customer+Service+Representative","featuredCompany",{"_431":501,"_15":502,"_503":434,"_76":504,"_505":506,"_248":507,"_448":508,"_509":-5,"_510":-5,"_511":-5,"_512":513,"_514":515,"_516":517,"_470":504,"_478":518,"_472":519},8752,"Newsday Media Group","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[524,535,546,558,569],{"_435":434,"_439":525,"_470":471,"_462":463,"_248":526,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":528,"_431":532,"_473":474,"_436":129,"_488":533,"_478":534,"_490":442,"_491":485,"_493":494,"_495":496,"_497":498},["D",1774710000000],"Job Title:

Customer Service Representative

Job Duration:

6 Months

Job Location:

Cary, NC

Job Description

Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of ***, Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other *** departments.

65% - 70% Order Management: Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers. Learn & understanding the products and customers/markets and gain the ability to offer proactive solutions to the customer.

Responsible for approximately 2,000 order plus per year, receiving and acknowledging all orders within 24-hours of receipt. Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices.

Easily maintains most customer master information, and correct linkage of customers.

Monitors orders for on-time delivery or renegotiate delivery dates, within service guidelines or with guidance.

Understand and request approval for alternative forms of transportation, including cost differential and considering service rules.

Review inventory and manage order confirmation and backorder processing.

Possibly learning and/or executing more complex sales order processes. Uses most tools and reports to understand order process status and identify areas of concern in the quote to cash process.

Notifies manager and requests assistance when needed for order fulfillment.

10%- 20% Resolving Issues: Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships.

Ability to enter and close complaints in each BU's specific complaint system within BU established service level.

Record complaints and correctly assign to investigating party; understands implications of issues and effectively manages complaint process. Investigate and resolve residuals on a timely basis, weekly, creates credit and adjustments within authorized limits or requests approval when appropriate.

Frequently recommends, initiates, identifies gaps, and suggests improvements.

5%- Training: Actively participate in all required training and in the appropriate time frame, as appropriate for learning new processes, reports, process changes, and apply learnings in this role.

Training may include a variety of product, process or required courses. Maintain personal ISO training records.

10% - Additional Activities: Review existing and identify the need for new ISO procedures; make recommendations for revisions.

Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes.

May include: inside sales, import, export, collections, forecasting, Supply Chain, various report requests (SAP BW, WBBR, etc.).

Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members.

In this role, we will need someone with skills including:

Call Center - Order Entry

SAP knowledge

Excel

Organized Able to manage multiple mailboxes

Order entry of 400-500/quarter

Can work well in a team environment

High pressure Constant change

Requirement

Bachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.

One to three years of experience with Bachelor's degree, or four or more years of relevant customer service experience without Bachelor's degree

Proficient in Microsoft applications: Word, Excel and Power Point.

Strong problem solving and communication skills.

Customer Order processing in an enterprise system, SAP is strongly preferred.

#J-18808-Ljbffr\n","Job Title:

Customer Service Representative

Job Duration:

6 Months

Job Location:

Cary, NC

Job ...",[529],{"_458":459,"_454":455,"_452":530,"_456":457,"_460":531},"Cary, NC, United States, 27518","27518",["B","3044016417"],"1 days ago","/jobs/3044016417-customer-service-representative",{"_435":434,"_439":536,"_470":471,"_462":537,"_248":538,"_446":539,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":540,"_431":542,"_473":543,"_436":129,"_488":533,"_478":544,"_490":442,"_491":485,"_493":545,"_495":496,"_497":498},["D",1774710000000],"Integrated Resources, Inc ( IRI )","Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream\nWorking in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other departments.\nRequired Skills:\nOrder Management:\nManage a group of customers across one or more markets, handling all order-related activities. Understand products and markets to provide proactive solutions. Process ~2,000+ orders annually, acknowledging them within 24 hours. Execute full quote-to-cash tasks (order entry, customer setup, automated communications). Maintain accurate customer data, monitor delivery timelines, manage inventory, backorders, and transportation decisions. Use tools and reports to track order status and raise issues when needed.\n10–20% Resolving Issues:\nHandle customer issues and complaints, ensuring timely resolution without harming relationships. Log and manage complaints, assign investigations, resolve discrepancies, and process credits within authority. Identify gaps and suggest improvements.\n5% Training:\nComplete required training on products, processes, and systems. Apply learnings and maintain ISO training records.\n10% Additional Activities:\nSupport process improvements and ISO updates. Assist with related tasks such as sales support, logistics, forecasting, and reporting. Participate in supply chain and S&OP meetings and communicate impacts to the team.\nQualifications :\nBachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.\nOne to three years of experience with Bachelor's degree, or four or more years of relevant customer service experience without Bachelor's degree\nProficient in Microsoft applications: Word, Excel and Power Point.\nStrong problem solving and communication skills.\nCustomer Order processing in an enterprise system, SAP is strongly preferred.

#J-18808-Ljbffr\n","Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream\nWorking in a customer ...",[541],{"_458":459,"_454":455,"_452":530,"_456":457,"_460":531},["B","3044023646"],"Work at Integrated Resources, Inc ( IRI )","/jobs/3044023646-customer-service-representative","/jobs?keyword=Integrated+Resources%2C+Inc+%28+IRI+%29",{"_435":434,"_439":547,"_470":471,"_462":548,"_248":549,"_446":550,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":551,"_431":553,"_473":554,"_436":129,"_488":555,"_478":556,"_490":442,"_491":485,"_493":557,"_495":496,"_497":498},["D",1774789200000],"US Tech Solutions","Duration: 6 Months\nJob Description\nSituation In Organization

The Customer Service team reports to the Customer Service Manager for the Coating Solutions business.

Job Dimensions

Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of Client, Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Client departments.

Key Activities And Responsibilities

65% - 70% Order Management: Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers. Learn & understand the products and customers/markets and gain the ability to offer proactive solutions to the customer. Responsible for approximately 2,000 order plus per year, receiving and acknowledging all orders within 24-hours of receipt. Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices. Easily maintains most customer master information, and correct linkage of customers. Monitors orders for on-time delivery or renegotiate delivery dates, within service guidelines or with guidance. Understand and request approval for alternative forms of transportation, including cost differential and considering service rules. Review inventory and manage order confirmation and backorder processing. Possibly learning and/or executing more complex sales order processes. Uses most tools and reports to understand order process status and identify areas of concern in the quote to cash process. Notifies manager and requests assistance when needed for order fulfillment.

10%- 20% Resolving Issues: Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships. Ability to enter and close complaints in each BU's specific complaint system within BU established service level. Record complaints and correctly assign to investigating party; understands implications of issues and effectively manages complaint process. Investigate and resolve residuals on a timely basis, weekly, creates credit and adjustments within authorized limits or requests approval when appropriate. Frequently recommends, initiates, identifies gaps, and suggests improvements.

5%- Training: Actively participate in all required training and in the appropriate time frame, as appropriate for learning new processes, reports, process changes, and apply learnings in this role. Training may include a variety of product, process or required courses. Maintain personal ISO training records.

10% - Additional Activities: Review existing and identify the need for new ISO procedures; make recommendations for revisions. Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes. May include: inside sales, import, export, collections, forecasting, Supply Chain, various report requests (SAP BW, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members.

Required Education / Qualifications / Work Experience

Bachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.

One to three years of experience with Bachelor's degree, or four or more years of relevant customer service experience without Bachelor's degree

Proficient in Microsoft applications: Word, Excel and Power Point.

Strong problem solving and communication skills.

Customer Order processing in an enterprise system, SAP is strongly preferred.

About US Tech Solutions\nUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Equal Opportunity Employer\nUS Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#J-18808-Ljbffr\n","Duration: 6 Months\nJob Description\nSituation In Organization

The Customer Service team reports to the Customer Service Manager for the Coa...",[552],{"_458":459,"_454":455,"_452":530,"_456":457,"_460":531},["B","3056319837"],"Work at US Tech Solutions","18 hours ago","/jobs/3056319837-customer-service-representative","/jobs?keyword=US+Tech+Solutions",{"_435":434,"_439":559,"_470":471,"_462":560,"_248":561,"_446":562,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":563,"_431":565,"_473":566,"_436":129,"_488":533,"_478":567,"_490":442,"_491":485,"_493":568,"_495":496,"_497":498},["D",1774738800000],"USA Jobs","Sales Order Management Specialist

$20-$26 per hour\nCary, NC\nContract\nDuration: 6 Months\nJob Description

Situation in organization: The customer service team reports to the customer service manager for the coating solutions business.\nJob Dimensions

Position responsible for sales order management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of Client, Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, logistics, credit, accounts receivable, regulatory, and other client departments.\nKey Activities and Responsibilities

65% - 70% Order Management: Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers. Learn & understand the products and customers/markets and gain the ability to offer proactive solutions to the customer. Responsible for approximately 2,000 order plus per year, receiving and acknowledging all orders within 24-hours of receipt. Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices. Easily maintains most customer master information, and correct linkage of customers. Monitors orders for on-time delivery or renegotiate delivery dates, within service guidelines or with guidance. Understand and request approval for alternative forms of transportation, including cost differential and considering service rules. Review inventory and manage order confirmation and backorder processing. Possibly learning and/or executing more complex sales order processes. Uses most tools and reports to understand order process status and identify areas of concern in the quote to cash process. Notifies manager and requests assistance when needed for order fulfillment.\n10%- 20% Resolving Issues: Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships. Ability to enter and close complaints in each BU's specific complaint system within BU established service level. Record complaints and correctly assign to investigating party; understands implications of issues and effectively manages complaint process. Investigate and resolve residuals on a timely basis, weekly, creates credit and adjustments within authorized limits or requests approval when appropriate. Frequently recommends, initiates, identifies gaps, and suggests improvements.\n5%- Training: Actively participate in all required training and in the appropriate time frame, as appropriate for learning new processes, reports, process changes, and apply learnings in this role. Training may include a variety of product, process or required courses. Maintain personal ISO training records.\n10% - Additional Activities: Review existing and identify the need for new ISO procedures; make recommendations for revisions. Perform additional business specific related activities as directed by manager or supervisor to support sales and distribution processes. May include: inside sales, import, export, collections, forecasting, supply chain, various report requests (SAP BW, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members.\nRequired Education/Qualifications /Work Experience

Bachelor's degree with emphasis in business, engineering or supply chain or equivalent relevant customer service experience.\nOne to three years of experience with bachelor's degree, or four or more years of relevant customer service experience without bachelor's degree\nProficient in Microsoft applications: Word, Excel and Power Point.\nStrong problem solving and communication skills.\nCustomer order processing in an enterprise system, SAP is strongly preferred.\nAbout US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.\nUS Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

","Sales Order Management Specialist

$20-$26 per hour\nCary, NC\nContract\nDuration: 6 Months\nJob Description

Situation in organization...",[564],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","3048343936"],"Work at USA Jobs","/jobs/3048343936-customer-service-representative","/jobs?keyword=USA+Jobs",{"_435":434,"_439":570,"_470":471,"_462":571,"_248":572,"_446":573,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":574,"_431":576,"_473":577,"_436":129,"_488":578,"_478":579,"_490":442,"_491":485,"_493":580,"_495":496,"_497":498},["D",1774627200000],"Integration International Inc.","Job dimensions

Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream of client , Inc. Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other client departments.\n(Position summary and scope of role: volume, Number of sites, etc.) ** May include Confidential information (not to be shared on job postings) **\nKey Activities and responsibilities

(include % of time (using ranges) for each item next to each activity, totaling to 100%; use increments of 10% and higher; Balance of smaller items can fall into “other Duties as assigned”)\n65% - 70% Order Management:

Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers. Learn & understand the products and customers/markets and gain the ability to offer proactive solutions to the customer. Responsible for approximately 2,000 order plus per year, receiving and acknowledging all orders within 24-hours of receipt. Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices. Easily maintains most customer master information, and correct linkage of customers. Monitors orders for on-time delivery or renegotiate delivery dates, within service guidelines or with guidance. Understand and request approval for alternative forms of transportation, including cost differential and considering service rules. Review inventory and manage order confirmation and backorder processing. Possibly learning and/or executing more complex sales order processes. Uses most tools and reports to understand order process status and identify areas of concern in the quote to cash process. Notifies manager and requests assistance when needed for order fulfillment.\n10% - 20% Resolving Issues:

Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships. Ability to enter and close complaints in each BU's specific complaint system within BU established service level. Record complaints and correctly assign to investigating party; understands implications of issues and effectively manages complaint process. Investigate and resolve residuals on a timely basis, weekly, creates credit and adjustments within authorized limits or requests approval when appropriate. Frequently recommends, initiates, identifies gaps, and suggests improvements.\n5% - Training:

Actively participate in all required training and in the appropriate time frame, as appropriate for learning new processes, reports, process changes, and apply learnings in this role. Training may include a variety of product, process or required courses. Maintain personal ISO training records.\n10% - Additional Activities:

Review existing and identify the need for new ISO procedures; make recommendations for revisions. Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes. May include: inside sales, import, export, collections, forecasting, Supply Chain, various report requests (SAP BW, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members.

#J-18808-Ljbffr\n","Job dimensions

Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and sup...",[575],{"_458":459,"_454":455,"_452":530,"_456":457,"_460":531},["B","3034551474"],"Work at Integration International Inc.","2 days ago","/jobs/3034551474-customer-service-representative","/jobs?keyword=Integration+International+Inc.","actionData","errors"]