Correspondence Specialist
HMSA, Honolulu, HI, United States
Duration: Full Time
- Research problems and concerns from providers to respond to claims, policy and reimbursement issues in a timely and accurate manner. Proactively resolve problems to ensure necessary compliance and build trust and strong business relationships with all providers via phone, email or written correspondence.
- Track and resolve high level correspondence/complaints in an accurate and timely manner.
- Analyze and report trends associated with research findings. Identify chronic, inefficient patterns or behaviors.
- Participate in special department projects.
- Undertake provider education related activities and projects with providers to build positive and collaborative relationships which includes updates on the Provider Resource Center portal
- Perform all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid