Salesforce Support Lead
Diverse Lynx, Seattle, WA, United States
Salesforce Support Lead
Exp. Reqd.: 10+ Years
Seattle, WA
Contract Role
Rate Offered: $60 - $65/hr
Onsite From Day 1
Required: We are seeking an experienced Salesforce Support Lead to manage L2/L3 production support, platform operations, and stakeholder coordination. This role focuses on ensuring system stability, driving continuous improvements, and maintaining compliance while supporting business-critical Salesforce applications. Key Responsibilities:
Lead L2/L3 Salesforce support, including triage, issue resolution, workarounds, escalations, and stakeholder communication. Govern incident, problem, and change management processes, ensuring adherence to SLAs and OLAs. Oversee minor enhancements (administration/configuration), data fixes, and non-production environment refreshes. Own release and deployment coordination, including sandbox strategy and regression readiness. Monitor platform health, including system limits, integrations, queues, flows, and error logs, and drive proactive issue prevention. Manage User Acceptance Testing (UAT), release notes, knowledge base documentation, and end-user training. Enforce security and compliance standards, including profiles, permission sets, audits, segregation of duties (SoD), and GDPR/SOX requirements (as applicable). Collaborate with product owners, vendors, and cross-functional teams to ensure smooth operations and alignment with business needs. Required Skills and Qualifications
Strong experience in Salesforce L2/L3 production support. Expertise in incident, problem, and change management processes. Hands-on experience with Salesforce administration and configuration. Experience managing release cycles, deployments, and sandbox environments. Strong understanding of Salesforce platform monitoring and performance optimization. Knowledge of security and compliance practices within Salesforce (profiles, permission sets, audits, SoD). Experience supporting UAT processes and end-user enablement. Excellent communication and stakeholder management skills. Key Skills
Salesforce Production Support (L2/L3) Incident & Change Management Release Management Salesforce Administration Security & Compliance UAT & Training Stakeholder Management
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Exp. Reqd.: 10+ Years
Seattle, WA
Contract Role
Rate Offered: $60 - $65/hr
Onsite From Day 1
Required: We are seeking an experienced Salesforce Support Lead to manage L2/L3 production support, platform operations, and stakeholder coordination. This role focuses on ensuring system stability, driving continuous improvements, and maintaining compliance while supporting business-critical Salesforce applications. Key Responsibilities:
Lead L2/L3 Salesforce support, including triage, issue resolution, workarounds, escalations, and stakeholder communication. Govern incident, problem, and change management processes, ensuring adherence to SLAs and OLAs. Oversee minor enhancements (administration/configuration), data fixes, and non-production environment refreshes. Own release and deployment coordination, including sandbox strategy and regression readiness. Monitor platform health, including system limits, integrations, queues, flows, and error logs, and drive proactive issue prevention. Manage User Acceptance Testing (UAT), release notes, knowledge base documentation, and end-user training. Enforce security and compliance standards, including profiles, permission sets, audits, segregation of duties (SoD), and GDPR/SOX requirements (as applicable). Collaborate with product owners, vendors, and cross-functional teams to ensure smooth operations and alignment with business needs. Required Skills and Qualifications
Strong experience in Salesforce L2/L3 production support. Expertise in incident, problem, and change management processes. Hands-on experience with Salesforce administration and configuration. Experience managing release cycles, deployments, and sandbox environments. Strong understanding of Salesforce platform monitoring and performance optimization. Knowledge of security and compliance practices within Salesforce (profiles, permission sets, audits, SoD). Experience supporting UAT processes and end-user enablement. Excellent communication and stakeholder management skills. Key Skills
Salesforce Production Support (L2/L3) Incident & Change Management Release Management Salesforce Administration Security & Compliance UAT & Training Stakeholder Management
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.