Customer Service Rep
PeopleShare Inc, Charlotte, NC, United States
Job Description: Customer Service Representative
Schedule: Monday-Friday, 9:00 a.m. to 6:30 p.m. Compensation: $21 per hour
South Charlotte
Role Purpose
The Customer Service Representative will interact directly with customers to address inquiries, resolve concerns, and support a positive customer experience. This role is responsible for maintaining accurate customer records, processing orders, and ensuring timely, effective communication across internal teams.
Key Responsibilities Interact with customers via phone, email, and online chat to provide product and service support. Collect and enter orders for new or additional products or services. Respond to customer questions and resolve complaints professionally and efficiently. Ensure appropriate actions are taken to resolve customer issues and concerns. Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments. Build strong relationships between customers and the company's brands. Perform other related duties as assigned. Qualifications / Skills / Experience
Excellent communication skills, including active listening. Service-oriented mindset with the ability to resolve customer grievances. Proficient computer skills and ability to learn new software. Strong emotional intelligence. Ability to solve problems independently. Preferred Skills / Abilities
Familiarity with CRM software Familiarity with ecommerce platforms Familiarity with marketing software Familiarity with inventory systems Familiarity with order management software
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND52
Schedule: Monday-Friday, 9:00 a.m. to 6:30 p.m. Compensation: $21 per hour
South Charlotte
Role Purpose
The Customer Service Representative will interact directly with customers to address inquiries, resolve concerns, and support a positive customer experience. This role is responsible for maintaining accurate customer records, processing orders, and ensuring timely, effective communication across internal teams.
Key Responsibilities Interact with customers via phone, email, and online chat to provide product and service support. Collect and enter orders for new or additional products or services. Respond to customer questions and resolve complaints professionally and efficiently. Ensure appropriate actions are taken to resolve customer issues and concerns. Maintain customer accounts and detailed records of interactions, inquiries, complaints, and comments. Build strong relationships between customers and the company's brands. Perform other related duties as assigned. Qualifications / Skills / Experience
Excellent communication skills, including active listening. Service-oriented mindset with the ability to resolve customer grievances. Proficient computer skills and ability to learn new software. Strong emotional intelligence. Ability to solve problems independently. Preferred Skills / Abilities
Familiarity with CRM software Familiarity with ecommerce platforms Familiarity with marketing software Familiarity with inventory systems Familiarity with order management software
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
IND52