Atlassian Product and Solution Owner.
State of Colorado, Denver, CO, United States
Overview
This position is open to current Colorado residents only. This recruitment may be used to fill multiple vacancies. Operations and Strategy (O&S) provides support services to help CDHS's offices, divisions and programs achieve their goals and make our agency as efficient, effective and impactful as possible. It also ensures the operational efficiency and effectiveness of CDHS by crafting and executing the Department's strategic plan and provides oversight of related work stream priorities. The Division of Business Innovation, Technology and Security (BITS) helps CDHS streamline processes to better create alignment across our organization as well as help CDHS build a culture of operational excellence. Our team works to ensure that the technology at CDHS aligns with the department’s strategic goals and supports operational and business needs.
Description Of Job The Atlassian Product and Solution owner is responsible for the end-to-end administration, governance, and optimization of Atlassian platforms (primarily Jira, Confluence, Guard, and Bitbucket), ensuring reliable service delivery, security compliance, and seamless user experience. This role also leverages architecture responsibilities including discovery, planning, execution, and post-migration stabilization, with a strong focus on data scalability, integrity, automation, and product communication.
Responsibilities
Define and execute CDHS strategy for Atlassian platform services aligned with enterprise architecture and department goals.
Lead change management, training, and communication strategies to drive Atlassian adoption and value realization.
Foster a culture of innovation, accountability, and continuous improvement.
Use Jira Automation and tools like ScriptRunner (Groovy) to support teams and eliminate manual tasks while enforcing process consistency.
Build custom dashboards and JQL-based filters to track BITS metrics such as Velocity, Cycle Time, Throughput, and Burndown.
Drive innovation through audit of existing complex workflows to identify and adopt improvements that reduce friction for development teams while maintaining necessary process guardrails.
Act as the solution SME and coach Project Leads on how to leverage Jira features for better portfolio and sprint management.
Develop and enforce global configuration standards to ensure fiscal responsibility while allowing flexibility for teams and additional services.
Configure and maintain Advanced Roadmaps to support portfolio-level planning, dependency mapping, and cross-team visibility.
Minimum Qualifications Seven (7) years of relevant experience in an occupation related to the work assigned to this position specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture .
OR
Education And Experience: A combination of related education in Computer Science, Information Technology, Management Information Systems, or Project Management and/or relevant experience in an occupation related to the work assigned to this position specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture
equal to seven (7) years.
Preferred Qualifications
Ability to write clear "How-To" guides for end-users and technical "SOPs" for fellow administrators.
Experience leading "Train-the-Trainer" sessions or creating self-service learning paths for new employees.
Agile Mastery
Ability to build complex, automated workflows that include conditions, validators, and post-functions.
Ability to take a messy, manual process and map it into a team workflow.
Demonstrating a disciplined approach to testing changes in a Sandbox environment before deploying to Production.
Certifications for one or many of the following:
Atlassian Certified Expert
ACP-120 Jira Administration for Cloud
ACP-420 Managing Jira Service Projects
ACP-620 Managing Jira Projects for Cloud
Conditions of Employment
Standard background check and reference check
This position requires State of Colorado residency at the time of application and residency within the state throughout the duration of employment in this position.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Selection Process CDHS selection process explanations follow official guidance for employment history evaluation, application completion, and qualifications alignment. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. You must complete the official State of Colorado online application; cover letters and resumes will not be reviewed during the minimum qualifications screening.
About Us & Benefits If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program
ADA Accommodations & EEO CDHS is committed to a Colorado for ALL qualified individuals. For reasonable accommodation requests related to employment, contact cdhs_ada@state.co.us.
EEO Statement
The State of Colorado is an equal opportunity employer. We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. We encourage responses from people of all backgrounds and abilities. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application: Toll Free Applicant Technical Support includes NEOGOV assistance at 855-524-5627, Mon-Fri 6 am–6 pm (Pacific Time). If you experience technical difficulty, ensure documents are PDF/Word and retry submission.
#J-18808-Ljbffr
This position is open to current Colorado residents only. This recruitment may be used to fill multiple vacancies. Operations and Strategy (O&S) provides support services to help CDHS's offices, divisions and programs achieve their goals and make our agency as efficient, effective and impactful as possible. It also ensures the operational efficiency and effectiveness of CDHS by crafting and executing the Department's strategic plan and provides oversight of related work stream priorities. The Division of Business Innovation, Technology and Security (BITS) helps CDHS streamline processes to better create alignment across our organization as well as help CDHS build a culture of operational excellence. Our team works to ensure that the technology at CDHS aligns with the department’s strategic goals and supports operational and business needs.
Description Of Job The Atlassian Product and Solution owner is responsible for the end-to-end administration, governance, and optimization of Atlassian platforms (primarily Jira, Confluence, Guard, and Bitbucket), ensuring reliable service delivery, security compliance, and seamless user experience. This role also leverages architecture responsibilities including discovery, planning, execution, and post-migration stabilization, with a strong focus on data scalability, integrity, automation, and product communication.
Responsibilities
Define and execute CDHS strategy for Atlassian platform services aligned with enterprise architecture and department goals.
Lead change management, training, and communication strategies to drive Atlassian adoption and value realization.
Foster a culture of innovation, accountability, and continuous improvement.
Use Jira Automation and tools like ScriptRunner (Groovy) to support teams and eliminate manual tasks while enforcing process consistency.
Build custom dashboards and JQL-based filters to track BITS metrics such as Velocity, Cycle Time, Throughput, and Burndown.
Drive innovation through audit of existing complex workflows to identify and adopt improvements that reduce friction for development teams while maintaining necessary process guardrails.
Act as the solution SME and coach Project Leads on how to leverage Jira features for better portfolio and sprint management.
Develop and enforce global configuration standards to ensure fiscal responsibility while allowing flexibility for teams and additional services.
Configure and maintain Advanced Roadmaps to support portfolio-level planning, dependency mapping, and cross-team visibility.
Minimum Qualifications Seven (7) years of relevant experience in an occupation related to the work assigned to this position specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture .
OR
Education And Experience: A combination of related education in Computer Science, Information Technology, Management Information Systems, or Project Management and/or relevant experience in an occupation related to the work assigned to this position specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture
equal to seven (7) years.
Preferred Qualifications
Ability to write clear "How-To" guides for end-users and technical "SOPs" for fellow administrators.
Experience leading "Train-the-Trainer" sessions or creating self-service learning paths for new employees.
Agile Mastery
Ability to build complex, automated workflows that include conditions, validators, and post-functions.
Ability to take a messy, manual process and map it into a team workflow.
Demonstrating a disciplined approach to testing changes in a Sandbox environment before deploying to Production.
Certifications for one or many of the following:
Atlassian Certified Expert
ACP-120 Jira Administration for Cloud
ACP-420 Managing Jira Service Projects
ACP-620 Managing Jira Projects for Cloud
Conditions of Employment
Standard background check and reference check
This position requires State of Colorado residency at the time of application and residency within the state throughout the duration of employment in this position.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Selection Process CDHS selection process explanations follow official guidance for employment history evaluation, application completion, and qualifications alignment. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. You must complete the official State of Colorado online application; cover letters and resumes will not be reviewed during the minimum qualifications screening.
About Us & Benefits If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program
ADA Accommodations & EEO CDHS is committed to a Colorado for ALL qualified individuals. For reasonable accommodation requests related to employment, contact cdhs_ada@state.co.us.
EEO Statement
The State of Colorado is an equal opportunity employer. We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. We encourage responses from people of all backgrounds and abilities. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your Application: Toll Free Applicant Technical Support includes NEOGOV assistance at 855-524-5627, Mon-Fri 6 am–6 pm (Pacific Time). If you experience technical difficulty, ensure documents are PDF/Word and retry submission.
#J-18808-Ljbffr