Atlassian Product and Solution Owner
State of Colorado, Denver, CO, United States
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Operations and Strategy (O&S) provides support services to help CDHS offices, divisions, and programs achieve their goals and make our agency as efficient, effective, and impactful as possible. It also ensures the operational efficiency and effectiveness of CDHS by crafting and executing the Department's strategic plan and providing oversight of related work stream priorities.
The Division of Business Innovation, Technology and Security (BITS) helps CDHS streamline processes to better create alignment across our organization and help CDHS build a culture of operational excellence. Our team works to ensure that the technology at CDHS aligns with the department’s strategic goals and supports operational and business needs.
The Atlassian Product and Solution owner is responsible for the end-to-end administration, governance, and optimization of Atlassian platforms (primarily Jira, Confluence, Guard, and Bitbucket), ensuring reliable service delivery, security compliance, and seamless user experience. This role also leverages architecture responsibilities including discovery, planning, execution, and post-migration stabilization, with a strong focus on data scalability, integrity, automation, and product communication.
Responsibilities
Define and execute CDHS strategy for Atlassian platform services aligned with enterprise architecture and department goals. Lead change management, training, and communication strategies to drive Atlassian adoption and value realization. Foster a culture of innovation, accountability, and continuous improvement. Use Jira Automation and tools like ScriptRunner (Groovy) to support teams and eliminate manual tasks while enforcing process consistency. Build custom dashboards and JQL-based filters to track BITS metrics such as Velocity, Cycle Time, Throughput, and Burndown. Drive innovation through audit of existing complex workflows to identify and adopt improvements that reduce friction for development teams while maintaining necessary process guardrails. Act as the solution Subject Matter Expert (SME) and coach Project Leads on how to leverage Jira features for better portfolio and sprint management. Develop and enforce global configuration standards to ensure fiscal responsibility while allowing flexibility for teams and additional services. Configure and maintain Advanced Roadmaps to support portfolio-level planning, dependency mapping, and cross-team visibility. Experience
Seven (7) years of relevant experience in an occupation related to the work assigned to this position, specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture. Education and Experience
A combination of related education in Computer Science, Information Technology, Management Information Systems, or Project Management and/or relevant experience in an occupation related to the work assigned to this position, specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture
equal to seven (7) years. Preferred Qualifications
Ability to write clear “How-To” guides for end-users and technical “SOPs” for fellow administrators. Experience leading “Train-the-Trainer” sessions or creating self-service learning paths for new employees. Agile Mastery. Ability to build complex, automated workflows that include conditions, validators, and post-functions. Ability to take a messy, manual process and map it into a team workflow. Demonstrating a disciplined approach to testing changes in a Sandbox environment before deploying to Production. Certifications for one or many of the following:
Atlassian Certified Expert ACP-120 Jira Administration for Cloud ACP-420 Managing Jira Service Projects ACP-620 Managing Jira Projects for Cloud
Conditions of Employment
Standard background check and reference check. This position requires State of Colorado residency at the time of application and residency within the state throughout the duration of employment in this position. Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application. Explain why the prior termination or resignation should not disqualify you from the current position. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
About Us & Benefits
Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans. Medical and dental health plans. Employer supplemented Health Savings Account. Paid life insurance. Short- and long-term disability coverage. 11 paid holidays per year plus vacation and sick leave. State of Colorado Employee BenefitHub Resource Center. Employee Wellness program. Excellent work-life programs, such as flexible schedules, training and more. Remote work arrangements for eligible positions. *Some positions may qualify for the Public Service Loan Forgiveness Program. Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide. Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us. EEO Statement
The State of Colorado is an equal opportunity employer We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
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Define and execute CDHS strategy for Atlassian platform services aligned with enterprise architecture and department goals. Lead change management, training, and communication strategies to drive Atlassian adoption and value realization. Foster a culture of innovation, accountability, and continuous improvement. Use Jira Automation and tools like ScriptRunner (Groovy) to support teams and eliminate manual tasks while enforcing process consistency. Build custom dashboards and JQL-based filters to track BITS metrics such as Velocity, Cycle Time, Throughput, and Burndown. Drive innovation through audit of existing complex workflows to identify and adopt improvements that reduce friction for development teams while maintaining necessary process guardrails. Act as the solution Subject Matter Expert (SME) and coach Project Leads on how to leverage Jira features for better portfolio and sprint management. Develop and enforce global configuration standards to ensure fiscal responsibility while allowing flexibility for teams and additional services. Configure and maintain Advanced Roadmaps to support portfolio-level planning, dependency mapping, and cross-team visibility. Experience
Seven (7) years of relevant experience in an occupation related to the work assigned to this position, specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture. Education and Experience
A combination of related education in Computer Science, Information Technology, Management Information Systems, or Project Management and/or relevant experience in an occupation related to the work assigned to this position, specifically focusing on
Workflow Engineering, Schema Management, JQL Mastery
and/or
Confluence Architecture
equal to seven (7) years. Preferred Qualifications
Ability to write clear “How-To” guides for end-users and technical “SOPs” for fellow administrators. Experience leading “Train-the-Trainer” sessions or creating self-service learning paths for new employees. Agile Mastery. Ability to build complex, automated workflows that include conditions, validators, and post-functions. Ability to take a messy, manual process and map it into a team workflow. Demonstrating a disciplined approach to testing changes in a Sandbox environment before deploying to Production. Certifications for one or many of the following:
Atlassian Certified Expert ACP-120 Jira Administration for Cloud ACP-420 Managing Jira Service Projects ACP-620 Managing Jira Projects for Cloud
Conditions of Employment
Standard background check and reference check. This position requires State of Colorado residency at the time of application and residency within the state throughout the duration of employment in this position. Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application. Explain why the prior termination or resignation should not disqualify you from the current position. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
About Us & Benefits
Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer: Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans. Medical and dental health plans. Employer supplemented Health Savings Account. Paid life insurance. Short- and long-term disability coverage. 11 paid holidays per year plus vacation and sick leave. State of Colorado Employee BenefitHub Resource Center. Employee Wellness program. Excellent work-life programs, such as flexible schedules, training and more. Remote work arrangements for eligible positions. *Some positions may qualify for the Public Service Loan Forgiveness Program. Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide. Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us. EEO Statement
The State of Colorado is an equal opportunity employer We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
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