Senior Specialist - Package Implementation
LTM, Charlotte, NC, United States
Seeking a Specialist with 12 to 14 years of experience in Pega Customer Service to drive CRM solutions and enhance customer engagement.
Roles and Responsibilities
Design, develop and implement Pega Customer Service applications tailored to business needs.
Collaborate with cross‑functional teams to integrate Pega CRM solutions with existing systems.
Analyze customer service processes and recommend improvements using Pega tools.
Participate in requirement gathering, system design and documentation.
Ensure high quality deliverables by adhering to coding standards and best practices.
Troubleshoot and resolve issues related to Pega Customer Service applications.
Stay updated with the latest Pega platform features and industry trends to suggest innovative solutions.
Mentor junior team members and provide technical guidance within the Pega CRM domain.
Lead the end‑to‑end delivery of Pega Customer Service projects ensuring alignment with business goals.
Collaborate with stakeholders to understand customer service challenges and translate them into technical solutions.
Develop and maintain reusable components and frameworks to accelerate Pega CRM development.
Conduct code reviews and ensure compliance with organizational standards.
Drive continuous improvement initiatives to optimize customer service.
Provide technical leadership and support during all phases of the project lifecycle.
Facilitate knowledge sharing sessions and training for team members on Pega Customer Service capabilities.
Manage risk and resolve complex technical issues to maintain project timelines and quality.
Benefits & Perks
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long‑Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Paid Holidays
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance‑based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
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Roles and Responsibilities
Design, develop and implement Pega Customer Service applications tailored to business needs.
Collaborate with cross‑functional teams to integrate Pega CRM solutions with existing systems.
Analyze customer service processes and recommend improvements using Pega tools.
Participate in requirement gathering, system design and documentation.
Ensure high quality deliverables by adhering to coding standards and best practices.
Troubleshoot and resolve issues related to Pega Customer Service applications.
Stay updated with the latest Pega platform features and industry trends to suggest innovative solutions.
Mentor junior team members and provide technical guidance within the Pega CRM domain.
Lead the end‑to‑end delivery of Pega Customer Service projects ensuring alignment with business goals.
Collaborate with stakeholders to understand customer service challenges and translate them into technical solutions.
Develop and maintain reusable components and frameworks to accelerate Pega CRM development.
Conduct code reviews and ensure compliance with organizational standards.
Drive continuous improvement initiatives to optimize customer service.
Provide technical leadership and support during all phases of the project lifecycle.
Facilitate knowledge sharing sessions and training for team members on Pega Customer Service capabilities.
Manage risk and resolve complex technical issues to maintain project timelines and quality.
Benefits & Perks
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long‑Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Paid Holidays
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance‑based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
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