
Lead Omnichannel Conversational AI & IVR PM
Humana Inc, Dover, DE, United States
A healthcare services provider is searching for a Lead Product Manager for IVR, Digital IVA & Conversational AI in Dover, DE. This role will lead the development of omnichannel conversational automation, focusing on intelligent and scalable AI-powered experiences. The ideal candidate will have over 6 years of product management experience and direct knowledge of conversational AI platforms like Google CCAI, with a strong emphasis on driving customer satisfaction through innovative solutions.
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