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Lead Omnichannel Conversational AI & IVR PM

Humana Inc, Santa Fe, NM, United States


A leading health service provider is seeking a Lead Product Manager for IVR, Digital IVA & Conversational AI. In this role, you'll drive the evolution of omnichannel conversational automation, requiring expertise in IVR and AI platforms like Google CCAI. You'll lead product strategies, guide cross-functional teams, and deliver measurable improvements in customer experience. Ideal candidates have 6+ years of relevant experience and strong communication skills. Competitive salary and benefits offered. #J-18808-Ljbffr