
Lead Omnichannel Conversational AI & IVR PM
Humana Inc, San Juan, San Juan, United States
A health-focused company is seeking a Lead Product Manager for IVR, Digital IVA, and Conversational AI. In this role, you'll drive the evolution of omnichannel automation, ensuring improved customer experiences across voice and digital channels. Candidates should have over six years of product management experience, particularly with IVR and conversational AI platforms like Google CCAI. Strong communication and agile methodologies are essential for shaping strategies and delivering significant outcomes.
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