
Lead Omnichannel Conversational AI & IVR PM
Humana Inc, Des Moines, IA, United States
A health-focused company is seeking a Lead Product Manager for IVR and Digital IVA to enhance conversational AI capabilities. This role involves driving the product strategy, leading customer-focused discovery, and managing cross-functional teams. Candidates should have extensive experience in product management, especially with IVR platforms like Google CCAI/Dialogflow CX. The position offers a hybrid working arrangement, competitive pay, and comprehensive benefits, including medical, dental, and retirement plans. Applicants must demonstrate a strong command of conversational AI technologies and agile methodologies.
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