Customer Service Representative
TradeJobsWorkforce, New York, NY, United States
Last updated: 11 days ago
Promoted
The 10 cities near New York, NY that have the most job openings are: Allentown New Haven Elizabeth Stamford Bridgeport Paterson Yonkers Jersey City Newark Waterbury
The 10 most popular job searches in New York, NY are: amazon work from home construction state online government security city amazon warehouse hospital
Job Summary We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
2 days in office, 3 days remote (field work not required)
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Location of job : 50 Water Street, FL 7, Metroplus Health Plan - 50 Water Street
Shift Notes : ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night alt weeks of 12-8 PM with flexibility. English/Spanish/Russian is most needed. English and any of the following Chinese, Korean, Bengali, Hindi.
2 days in office, 3 days remote (field work not required)
Must be Bilingual with following languages (Two or more then)
Bengali( Speak, Read, Write ) English( Speak, Read, Write ) Spanish( Speak, Read, Write ) Hindi( Speak, Read, Write ) Korean( Speak, Read, Write ) Russian( Speak, Read, Write ) Chinese( Speak, Read, Write )
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
#J-18808-Ljbffr
The 10 cities near New York, NY that have the most job openings are: Allentown New Haven Elizabeth Stamford Bridgeport Paterson Yonkers Jersey City Newark Waterbury
The 10 most popular job searches in New York, NY are: amazon work from home construction state online government security city amazon warehouse hospital
Job Summary We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
2 days in office, 3 days remote (field work not required)
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Location of job : 50 Water Street, FL 7, Metroplus Health Plan - 50 Water Street
Shift Notes : ATTACHED Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM) Rotation on 1 late night alt weeks of 12-8 PM with flexibility. English/Spanish/Russian is most needed. English and any of the following Chinese, Korean, Bengali, Hindi.
2 days in office, 3 days remote (field work not required)
Must be Bilingual with following languages (Two or more then)
Bengali( Speak, Read, Write ) English( Speak, Read, Write ) Spanish( Speak, Read, Write ) Hindi( Speak, Read, Write ) Korean( Speak, Read, Write ) Russian( Speak, Read, Write ) Chinese( Speak, Read, Write )
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
#J-18808-Ljbffr