Parts Front Counter Associate - Las Vegas, NV
Velocity Vehicle Group, Las Vegas, NV, United States
Who We Are
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What’s in it for You Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top‑notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
Open Position Parts Front Counter Person – Full Time
Hours: Monday–Friday 8:00 am–5:00 pm
What You’ll Do The Parts Front Counter Person will be the face of our dealership, engage with customers and drive the success of our parts department. This dynamic role involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. As a key player in maintaining the cleanliness and organization of the parts department, you’ll pull parts for customers, handle returns, and contribute to merchandise displays.
Front Counter Person Duties
Sells products for the repair of trucks according to customers’ needs
Sells services for the repair of trucks to meet customer needs
Maintains customer goodwill by greeting and acknowledging all customers
Answers customer inquiries
Fulfills customer requests
Sells additional parts and services by recognizing opportunities to up‑sell
Follows prescribed cash, credit and check processing procedures of the dealership
Pulls parts for customers
Receives returns from customers
Assists in keeping parts department clean and orderly
Records all sales and/or customer transactions
Assists Parts Manager with merchandise displays
Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
Uses dealership equipment and resources safely and proficiently
Customer Service Duties
Greets customers immediately in a courteous manner
Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
After Hour Duties
Performs cashiering functions after hours
Answers telephone calls after hours
Skills & Qualifications
High school diploma or the equivalent
Three years or more experience with heavy‑duty trucks and parts
OEM Dealer experience
Demonstrated knowledge of truck engines, transmissions and rear axles
Knowledge of after‑market vendors
Excellent customer service skills
Strong communication skills
Knowledge of supplies, equipment and mechanical parts
Proficient in relevant computer applications
Required language proficiency to effectively communicate with customers
Experience in customer service environment preferred
Data Entry and strong typing skills preferred
Ability to effectively listen
Ability to interpret customer needsSelf‑motivated
Physical Requirements
Must be able to lift up to 50 pounds at times.
Must be able to pass post‑offer drug test, and physical
Compensation
$20–$28/hour (depending on experience and qualifications)
Plus Commission
Full Time position
Benefits
Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities
Equal Opportunity Employer Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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What’s in it for You Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top‑notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
Open Position Parts Front Counter Person – Full Time
Hours: Monday–Friday 8:00 am–5:00 pm
What You’ll Do The Parts Front Counter Person will be the face of our dealership, engage with customers and drive the success of our parts department. This dynamic role involves selling products and services for truck repairs, ensuring customer satisfaction by addressing inquiries and fulfilling requests. As a key player in maintaining the cleanliness and organization of the parts department, you’ll pull parts for customers, handle returns, and contribute to merchandise displays.
Front Counter Person Duties
Sells products for the repair of trucks according to customers’ needs
Sells services for the repair of trucks to meet customer needs
Maintains customer goodwill by greeting and acknowledging all customers
Answers customer inquiries
Fulfills customer requests
Sells additional parts and services by recognizing opportunities to up‑sell
Follows prescribed cash, credit and check processing procedures of the dealership
Pulls parts for customers
Receives returns from customers
Assists in keeping parts department clean and orderly
Records all sales and/or customer transactions
Assists Parts Manager with merchandise displays
Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
Uses dealership equipment and resources safely and proficiently
Customer Service Duties
Greets customers immediately in a courteous manner
Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
After Hour Duties
Performs cashiering functions after hours
Answers telephone calls after hours
Skills & Qualifications
High school diploma or the equivalent
Three years or more experience with heavy‑duty trucks and parts
OEM Dealer experience
Demonstrated knowledge of truck engines, transmissions and rear axles
Knowledge of after‑market vendors
Excellent customer service skills
Strong communication skills
Knowledge of supplies, equipment and mechanical parts
Proficient in relevant computer applications
Required language proficiency to effectively communicate with customers
Experience in customer service environment preferred
Data Entry and strong typing skills preferred
Ability to effectively listen
Ability to interpret customer needsSelf‑motivated
Physical Requirements
Must be able to lift up to 50 pounds at times.
Must be able to pass post‑offer drug test, and physical
Compensation
$20–$28/hour (depending on experience and qualifications)
Plus Commission
Full Time position
Benefits
Fantastic Culture
401k + match
Health, Dental & Vision Insurance + HSA & FSA
Employer paid Life Insurance
Paid Vacation Days
Sick Leave
Company perks such as employee discounts, company events and training programs
Excellent Training and Career Advancement Opportunities
Equal Opportunity Employer Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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