Loyalty Ambassador
Omni Hotels & Resorts, Dallas, TX, United States
Omni Dallas Hotel, 555 South Lamar Street, Dallas, Texas, United States of America
Job Description
Posted Wednesday, March 18, 2026 at 5:00 AM Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. Overview: This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests. Responsibilities: Create memorable experiences for our Select Guests during their stay. Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay. Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments. Arrange Select Guest and special occasion amenities via In-Room Dining. Conduct Loyalty Program training with other Front Office and hotel associates. Conduct monthly Loyalty meetings with relevant hotel associates. Promote the Select Guest program to guests that are currently not members. Conduct guestroom inspections prior to Select Guest arrival. Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions. Will assist in Front Office operations as needed. Perform any other duties assigned by Management. Be pleasant, smile and greet all guests, using surnames when obtained. Be actively engaged with our guests and deliver memorable guest experiences. Create unique, personalized WOW moments at every opportunity. Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc. Qualifications: Minimum of 1 year hospitality experience. Must have excellent verbal and written communication skills Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns. Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills. Must be able to work with and sit at a computer workstation for an extended period. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. Omni Dallas Hotel, 555 South Lamar Street, Dallas, Texas, United States of America
#J-18808-Ljbffr
Posted Wednesday, March 18, 2026 at 5:00 AM Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match. Overview: This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests. Responsibilities: Create memorable experiences for our Select Guests during their stay. Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay. Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments. Arrange Select Guest and special occasion amenities via In-Room Dining. Conduct Loyalty Program training with other Front Office and hotel associates. Conduct monthly Loyalty meetings with relevant hotel associates. Promote the Select Guest program to guests that are currently not members. Conduct guestroom inspections prior to Select Guest arrival. Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions. Will assist in Front Office operations as needed. Perform any other duties assigned by Management. Be pleasant, smile and greet all guests, using surnames when obtained. Be actively engaged with our guests and deliver memorable guest experiences. Create unique, personalized WOW moments at every opportunity. Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc. Qualifications: Minimum of 1 year hospitality experience. Must have excellent verbal and written communication skills Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns. Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills. Must be able to work with and sit at a computer workstation for an extended period. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. Omni Dallas Hotel, 555 South Lamar Street, Dallas, Texas, United States of America
#J-18808-Ljbffr