Wawanesa Insurance Senior User Experience Designer / North York, Ontario, Canada
DesignX Community, New York, NY, United States
Working Language
English (This is a head-office role requiring communication with stakeholders across Canada where English is the primary business language.)
Work Environment Wawanesa offers a hybrid work environment that allows employees to balance in-office and remote work.
Eligible office locations include:
Winnipeg, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montreal, QC
Moncton, NB
Dartmouth, NS
Employees are expected to work in-office approximately
2 days per week or 15 hours per week .
About Wawanesa Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, generating more than
$3.5 billion in annual revenue
and managing
$10 billion in assets .
Wawanesa Mutual is the parent company of:
Wawanesa Life (life insurance products across Canada)
Western Financial Group (personal and business insurance distribution)
The organization serves more than
1.7 million members
and employs over
3,300 people
across Canada. Wawanesa is also committed to strengthening communities, donating over
$3.5 million annually
to charitable organizations and climate-related initiatives.
Role Overview This role contributes to Wawanesa’s success by designing exceptional digital experiences for customers, brokers, and employees. You will collaborate with business partners, agile teams, and stakeholders to transform user needs, requirements, and creative strategy into cohesive digital experiences that support the Wawanesa brand.
Key Responsibilities
Design user interfaces and user flows based on requirements and stakeholder feedback
Create wireframes, mockups, and interactive prototypes
Conduct end-to-end UX analysis of digital platforms to improve usability and engagement
Collaborate with Solution Analysts to review product requirements and provide UX feedback
Participate in agile planning activities and sprint processes
Mentor junior designers and ensure adherence to design standards and best practices
Work with development teams to support HTML and CSS templating
Diagnose and resolve browser and device display issues
Estimate and track design tasks and deliverables
Lead user research activities including usability testing, A/B testing, interviews, and contextual inquiries
Analyze product metrics using tools such as Medallia DXA and Google Analytics to understand user behavior
Collaborate with the Member Experience (MX) team to align with customer insights
Partner with Marketing and Communications teams to maintain brand consistency
Improve UX processes, documentation, templates, and design standards
Stay current with emerging UX technologies and design methodologies
Qualifications
Post-secondary degree or diploma in Graphic Design, Digital Media, or equivalent experience
6–12 years of experience designing and integrating user interfaces into production applications
Experience designing end-to-end digital products such as e-commerce platforms, subscription services, mobile apps, or consumer platforms
Strong analytical and problem-solving abilities
Excellent communication skills and ability to explain UX value to diverse stakeholders
Experience with data-informed design including A/B testing and funnel optimization
Experience designing AI-enhanced user experiences (recommendations, personalization, chat/voice interfaces, automation, predictive features)
Ability to translate AI/ML capabilities into intuitive user workflows
Strong organizational, planning, and prioritization skills
Ability to gain stakeholder alignment and negotiate design decisions
Experience collaborating across cross-functional product teams
Tools & Technologies
Figma
Adobe Creative Suite
Sketch
UXPin
Mockflow
InVision
Nice to Have
Experience working with Agile methodologies such as Scrum, Kanban, or SAFe
Certifications in UX technologies or methodologies
Experience in the insurance industry
Compensation & Benefits Salary Range:
$85,000 – $115,000 CAD
In addition to salary, employees may receive:
Annual bonus plan
Generous vacation and personal days
Pension plan
Premium-free benefits
Leave of absence top-up programs
Diversity, Equity, Inclusion & Belonging Wawanesa is committed to creating an inclusive workplace and encourages applications from individuals of all backgrounds, including Indigenous Peoples, racialized individuals, women, persons with disabilities, members of the 2SLGBTQIA+ community, and neurodiverse individuals.
Accessibility If accommodations are required during the recruitment process, applicants may contact
jobs@wawanesa.com .
Privacy & AI Notice The recruitment process may involve the use of AI tools for applicant screening and assessment. All final hiring decisions are reviewed by human recruiters and hiring leaders.
#J-18808-Ljbffr
Work Environment Wawanesa offers a hybrid work environment that allows employees to balance in-office and remote work.
Eligible office locations include:
Winnipeg, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montreal, QC
Moncton, NB
Dartmouth, NS
Employees are expected to work in-office approximately
2 days per week or 15 hours per week .
About Wawanesa Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, generating more than
$3.5 billion in annual revenue
and managing
$10 billion in assets .
Wawanesa Mutual is the parent company of:
Wawanesa Life (life insurance products across Canada)
Western Financial Group (personal and business insurance distribution)
The organization serves more than
1.7 million members
and employs over
3,300 people
across Canada. Wawanesa is also committed to strengthening communities, donating over
$3.5 million annually
to charitable organizations and climate-related initiatives.
Role Overview This role contributes to Wawanesa’s success by designing exceptional digital experiences for customers, brokers, and employees. You will collaborate with business partners, agile teams, and stakeholders to transform user needs, requirements, and creative strategy into cohesive digital experiences that support the Wawanesa brand.
Key Responsibilities
Design user interfaces and user flows based on requirements and stakeholder feedback
Create wireframes, mockups, and interactive prototypes
Conduct end-to-end UX analysis of digital platforms to improve usability and engagement
Collaborate with Solution Analysts to review product requirements and provide UX feedback
Participate in agile planning activities and sprint processes
Mentor junior designers and ensure adherence to design standards and best practices
Work with development teams to support HTML and CSS templating
Diagnose and resolve browser and device display issues
Estimate and track design tasks and deliverables
Lead user research activities including usability testing, A/B testing, interviews, and contextual inquiries
Analyze product metrics using tools such as Medallia DXA and Google Analytics to understand user behavior
Collaborate with the Member Experience (MX) team to align with customer insights
Partner with Marketing and Communications teams to maintain brand consistency
Improve UX processes, documentation, templates, and design standards
Stay current with emerging UX technologies and design methodologies
Qualifications
Post-secondary degree or diploma in Graphic Design, Digital Media, or equivalent experience
6–12 years of experience designing and integrating user interfaces into production applications
Experience designing end-to-end digital products such as e-commerce platforms, subscription services, mobile apps, or consumer platforms
Strong analytical and problem-solving abilities
Excellent communication skills and ability to explain UX value to diverse stakeholders
Experience with data-informed design including A/B testing and funnel optimization
Experience designing AI-enhanced user experiences (recommendations, personalization, chat/voice interfaces, automation, predictive features)
Ability to translate AI/ML capabilities into intuitive user workflows
Strong organizational, planning, and prioritization skills
Ability to gain stakeholder alignment and negotiate design decisions
Experience collaborating across cross-functional product teams
Tools & Technologies
Figma
Adobe Creative Suite
Sketch
UXPin
Mockflow
InVision
Nice to Have
Experience working with Agile methodologies such as Scrum, Kanban, or SAFe
Certifications in UX technologies or methodologies
Experience in the insurance industry
Compensation & Benefits Salary Range:
$85,000 – $115,000 CAD
In addition to salary, employees may receive:
Annual bonus plan
Generous vacation and personal days
Pension plan
Premium-free benefits
Leave of absence top-up programs
Diversity, Equity, Inclusion & Belonging Wawanesa is committed to creating an inclusive workplace and encourages applications from individuals of all backgrounds, including Indigenous Peoples, racialized individuals, women, persons with disabilities, members of the 2SLGBTQIA+ community, and neurodiverse individuals.
Accessibility If accommodations are required during the recruitment process, applicants may contact
jobs@wawanesa.com .
Privacy & AI Notice The recruitment process may involve the use of AI tools for applicant screening and assessment. All final hiring decisions are reviewed by human recruiters and hiring leaders.
#J-18808-Ljbffr