Wawanesa Insurance Senior User Experience Designer / North York, Ontario, Canada

Working Language English (This is a head-office role requiring communication with stakeholders across Canada where English is the primary business language.) Work Environment Wawanesa offers a hybrid work environment that allows employees to balance in-office and remote work. Eligible office locations include: Winnipeg, MB Vancouver, BC Calgary, AB Edmonton, AB Toronto (North York), ON Kitchener, ON Ottawa, ON Montreal, QC Moncton, NB Dartmouth, NS Employees are expected to work in-office approximately 2 days per week or 15 hours per week . About Wawanesa Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, generating more than $3.5 billion in annual revenue and managing $10 billion in assets . Wawanesa Mutual is the parent company of: Wawanesa Life (life insurance products across Canada) Western Financial Group (personal and business insurance distribution) The organization serves more than 1.7 million members and employs over 3,300 people across Canada. Wawanesa is also committed to strengthening communities, donating over $3.5 million annually to charitable organizations and climate-related initiatives. Role Overview This role contributes to Wawanesa’s success by designing exceptional digital experiences for customers, brokers, and employees. You will collaborate with business partners, agile teams, and stakeholders to transform user needs, requirements, and creative strategy into cohesive digital experiences that support the Wawanesa brand. Key Responsibilities Design user interfaces and user flows based on requirements and stakeholder feedback Create wireframes, mockups, and interactive prototypes Conduct end-to-end UX analysis of digital platforms to improve usability and engagement Collaborate with Solution Analysts to review product requirements and provide UX feedback Participate in agile planning activities and sprint processes Mentor junior designers and ensure adherence to design standards and best practices Work with development teams to support HTML and CSS templating Diagnose and resolve browser and device display issues Estimate and track design tasks and deliverables Lead user research activities including usability testing, A/B testing, interviews, and contextual inquiries Analyze product metrics using tools such as Medallia DXA and Google Analytics to understand user behavior Collaborate with the Member Experience (MX) team to align with customer insights Partner with Marketing and Communications teams to maintain brand consistency Improve UX processes, documentation, templates, and design standards Stay current with emerging UX technologies and design methodologies Qualifications Post-secondary degree or diploma in Graphic Design, Digital Media, or equivalent experience 6–12 years of experience designing and integrating user interfaces into production applications Experience designing end-to-end digital products such as e-commerce platforms, subscription services, mobile apps, or consumer platforms Strong analytical and problem-solving abilities Excellent communication skills and ability to explain UX value to diverse stakeholders Experience with data-informed design including A/B testing and funnel optimization Experience designing AI-enhanced user experiences (recommendations, personalization, chat/voice interfaces, automation, predictive features) Ability to translate AI/ML capabilities into intuitive user workflows Strong organizational, planning, and prioritization skills Ability to gain stakeholder alignment and negotiate design decisions Experience collaborating across cross-functional product teams Tools & Technologies Figma Adobe Creative Suite Sketch UXPin Mockflow InVision Nice to Have Experience working with Agile methodologies such as Scrum, Kanban, or SAFe Certifications in UX technologies or methodologies Experience in the insurance industry Compensation & Benefits Salary Range: $85,000 – $115,000 CAD In addition to salary, employees may receive: Annual bonus plan Generous vacation and personal days Pension plan Premium-free benefits Leave of absence top-up programs Diversity, Equity, Inclusion & Belonging Wawanesa is committed to creating an inclusive workplace and encourages applications from individuals of all backgrounds, including Indigenous Peoples, racialized individuals, women, persons with disabilities, members of the 2SLGBTQIA+ community, and neurodiverse individuals. Accessibility If accommodations are required during the recruitment process, applicants may contact jobs@wawanesa.com . Privacy & AI Notice The recruitment process may involve the use of AI tools for applicant screening and assessment. All final hiring decisions are reviewed by human recruiters and hiring leaders. #J-18808-Ljbffr