Account Manager - Retail/ E-tail

Account Manager - Retail/ E-tail

Account Manager – Retail / E-tail is a key role to uncover business opportunities, develop retail and e-commerce accounts by providing the full portfolio of MSI solutions, executing key initiatives, and managing relationships to accelerate revenue growth.
This role requires strong execution skills, technical aptitude, and account management capabilities that deliver proven results. The person will leverage analytics to determine, measure, and communicate business effectiveness, adapting strategies as needed to achieve desirable outcomes. Analytics such as SKU-up rate, inventory levels, returns, exposure rate, own and competitor pricing, and online sales performance metrics are monitored daily and weekly.
We're looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software.
What you will DO:
Serve as the main point of contact in all matters related to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Handle inquiries and requests from customers and address their needs
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
Meet regularly with other team members to discuss progress and find new ways to improve business
Generate progress reports for clients and senior leaders within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
What you will NEED:
Minimum 3-5 years of experience in sales, account management, or similar role with customer interaction
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce
Internship or professional experience in a sales or customer service role
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Excellent organizational skills and attention to detail
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
What you will GET:
Competitive base pay
Performance bonus
Commission package
10 days of paid national holidays
Paid time off (sick + vacation)
100% covered Medical, Dental, Vision, and Basic Life AD&D Insurance for employee, with optional dependent coverage
401K retirement plan with employer match
Employee engagement and annual event
MSI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. MSI makes hiring decisions based solely on qualifications, merit, and business needs at the time.