Account Manager
Concord, Concord, NH, United States
Concord is a leading loan‑servicing company with more than three decades of experience delivering high‑quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market‑leading third‑party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full‑scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.
Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go‑to partner across the credit lifecycle for both consumer‑finance and commercial/lease portfolios.
About The Role
In this role, you will be responsible for managing and growing a portfolio of client accounts, ensuring client satisfaction, and driving business growth. We are particularly interested in candidates with experience in consumer marketplace lending, SaaS loan servicing platforms, or related fintech environments .
Key Responsibilities
- Develop and maintain strong relationships with assigned client accounts
- Act as the main point of contact for clients, addressing their needs and concerns
- Gain a deep understanding of clients' business objectives and provide strategic guidance and support
- Identify growth opportunities within client accounts and collaborate with internal teams to implement strategies
- Monitor and analyze client performance metrics
- Prepare and present regular reports and updates to clients on account status and progress
- Ensure timely and accurate delivery of services to clients
- Resolve client issues and disputes in a timely and satisfactory manner
Requirements
- Proven experience in account management or a similar role
- Experience in consumer marketplace lending, SaaS loan servicing, fintech, or financial services platforms strongly preferred
- Excellent communication and interpersonal skills (English required; Spanish preferred/required depending on role scope)
- Strong problem‑solving and negotiation abilities
- Ability to build and maintain strong client relationships
- Detail‑oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office Suite
- Bachelor's degree in business administration or a related field
Benefits
- Grocery Vouchers
- Internet Bonus
- Medical Insurance
- Life Insurance
- Dental Insurance
- Law Benefits