Client Support Representative
Luxury Presence, Phoenix, AZ, United States
Client Support Representative
Luxury Presence is building the AI growth platform for real estate. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you'll be positioned to help them maintain their online presence, the home base for their businesses. In this position, you'll be counted on to provide guidance, education, and solutions to your clients. To be successful, you'll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you'll be a partner to our clients as they grow their businesses. Essential functions of the role include: Live chatting with clients to assist them in real time Answering incoming calls to resolve client questions and returning callback requests Emailing with clients and providing them with frequent updates Uncovering upsell opportunities through active listening and needs-based discovery Coordinating with internal teams to resolve customer requests effectively Actively managing case workload to ensure prompt follow-up and continuous customer engagement Triaging and reporting technical issues to the product team Supporting and assisting your teammates You're gifted at: Skilled at learning and using customer management platforms like Salesforce Identifying opportunities for website design enhancements Maintaining composure and clarity when handling high-pressure situations Exceptional active listeningpicking up on what customers say, what they imply, and what they truly need Teaching customers how to maximize platform value and achieve success independently Communicating complicated technology to clients with expertise ranging from novice to advanced Being a team player Curiosity: you love to dig into problems and find solutions Start-up hustle & teamwork You have: 2-5+ years of experience working in customer service; website or real estate experience a plus A deep sense of empathy for customers The ability to be an out-of-the-box thinker and be resourceful The drive to solve client problems with a high degree of quality and efficiency A can-do attitude and brings positive energy to every task and interaction $21.63 - $24 an hour plus a 20% bonus divided and paid out in quarters based on performance. Join us in shaping the future of real estate. The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Luxury Presence is building the AI growth platform for real estate. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you'll be positioned to help them maintain their online presence, the home base for their businesses. In this position, you'll be counted on to provide guidance, education, and solutions to your clients. To be successful, you'll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you'll be a partner to our clients as they grow their businesses. Essential functions of the role include: Live chatting with clients to assist them in real time Answering incoming calls to resolve client questions and returning callback requests Emailing with clients and providing them with frequent updates Uncovering upsell opportunities through active listening and needs-based discovery Coordinating with internal teams to resolve customer requests effectively Actively managing case workload to ensure prompt follow-up and continuous customer engagement Triaging and reporting technical issues to the product team Supporting and assisting your teammates You're gifted at: Skilled at learning and using customer management platforms like Salesforce Identifying opportunities for website design enhancements Maintaining composure and clarity when handling high-pressure situations Exceptional active listeningpicking up on what customers say, what they imply, and what they truly need Teaching customers how to maximize platform value and achieve success independently Communicating complicated technology to clients with expertise ranging from novice to advanced Being a team player Curiosity: you love to dig into problems and find solutions Start-up hustle & teamwork You have: 2-5+ years of experience working in customer service; website or real estate experience a plus A deep sense of empathy for customers The ability to be an out-of-the-box thinker and be resourceful The drive to solve client problems with a high degree of quality and efficiency A can-do attitude and brings positive energy to every task and interaction $21.63 - $24 an hour plus a 20% bonus divided and paid out in quarters based on performance. Join us in shaping the future of real estate. The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.