Antwerpen Chevrolet Service BDC Representative
Antwerpen Automotive Group, Sykesville, MD, United States
In-House BDC Representative
Antwerpen Chevrolet is seeking a motivated and professional In-House BDC Representative to support our Service Department. This position focuses on outbound and inbound customer calls to schedule service appointments, follow up with existing customers, and help drive service retention. This is an on-site position at Antwerpen Chevrolet and is ideal for someone with prior dealership or service BDC experience who is looking for flexible, part-time work in a fast-paced dealership environment. Key Responsibilities
Make outbound calls to existing customers to schedule service appointments Answer inbound calls related to service scheduling and follow-ups Confirm appointments and reduce no-shows Accurately update customer information and notes in the CRM Maintain a professional, customer-focused phone presence Meet daily and weekly call and appointment-setting goals Preferred Qualifications
Previous experience in a dealership BDC or service department (strongly preferred) Strong phone communication and customer service skills Familiarity with CRM and dealership software a plus Reliable, organized, and self-motivated Comfortable working in an in-house dealership setting What We Offer
Competitive hourly pay ($16$20, based on experience) Bonus opportunities for strong performance Flexible part-time scheduling Supportive team environment at a well-established dealership Opportunity to work with a respected Chevrolet brand
Antwerpen Chevrolet is seeking a motivated and professional In-House BDC Representative to support our Service Department. This position focuses on outbound and inbound customer calls to schedule service appointments, follow up with existing customers, and help drive service retention. This is an on-site position at Antwerpen Chevrolet and is ideal for someone with prior dealership or service BDC experience who is looking for flexible, part-time work in a fast-paced dealership environment. Key Responsibilities
Make outbound calls to existing customers to schedule service appointments Answer inbound calls related to service scheduling and follow-ups Confirm appointments and reduce no-shows Accurately update customer information and notes in the CRM Maintain a professional, customer-focused phone presence Meet daily and weekly call and appointment-setting goals Preferred Qualifications
Previous experience in a dealership BDC or service department (strongly preferred) Strong phone communication and customer service skills Familiarity with CRM and dealership software a plus Reliable, organized, and self-motivated Comfortable working in an in-house dealership setting What We Offer
Competitive hourly pay ($16$20, based on experience) Bonus opportunities for strong performance Flexible part-time scheduling Supportive team environment at a well-established dealership Opportunity to work with a respected Chevrolet brand