Service BDC Representative - $17.50/HR
Advantage Chevrolet of Bridgeview, Naperville, IL, United States
Service BDC Representative
Advantage Auto Group
Advantage Auto Group is dedicated to creating an excellent workplace because we know our employees are the foundation of our success. Our team has helped us earn numerous awards and industry benchmarks, and we're continuing to grow. If you want a long-term opportunity with career advancement, we want to meet you! The Service BDC Representative assists customers with service appointment scheduling, updates on vehicle status, and retention efforts. This role requires outstanding phone skills, strong attention to detail, and reliable attendance. Responsibilities
Follow scripts and communication guidelines for all inbound and outbound calls Answer all calls promptly, courteously, and professionally Become proficient with BDC CRM systems; ensure all information is accurate Maintain daily, weekly, and monthly performance goals Make outbound calls including no-shows, confirmations, marketing follow-ups, declined services, and assigned tasks Schedule service appointments accurately and evenly based on shop capacity Perform additional duties as assigned Maintain professionalism and a positive attitude at all times Requirements
Dealership experience is a plus; customer service experience is a priority Must be flexible and available for mandatory Saturdays Strong attention to detail and follow-up abilities Positive, dependable, and hardworking personality Strong computer and multitasking skills Ability to work well within a team Benefits
Medical, dental, and vision insurance Vacation/holiday pay (when eligible) Opportunities for advancement Paid training 5-day work week with mandatory Saturdays About the Company
Advantage Auto Group is committed to fostering a supportive and rewarding work environment. We are proud of our history of success and industry recognition, and we continue to grow by investing in our people. Join us in Naperville, IL and be part of a team that values your contributions and supports your career development. Compensation: $17.50 per hour paid weekly Location: Naperville, IL
Advantage Auto Group
Advantage Auto Group is dedicated to creating an excellent workplace because we know our employees are the foundation of our success. Our team has helped us earn numerous awards and industry benchmarks, and we're continuing to grow. If you want a long-term opportunity with career advancement, we want to meet you! The Service BDC Representative assists customers with service appointment scheduling, updates on vehicle status, and retention efforts. This role requires outstanding phone skills, strong attention to detail, and reliable attendance. Responsibilities
Follow scripts and communication guidelines for all inbound and outbound calls Answer all calls promptly, courteously, and professionally Become proficient with BDC CRM systems; ensure all information is accurate Maintain daily, weekly, and monthly performance goals Make outbound calls including no-shows, confirmations, marketing follow-ups, declined services, and assigned tasks Schedule service appointments accurately and evenly based on shop capacity Perform additional duties as assigned Maintain professionalism and a positive attitude at all times Requirements
Dealership experience is a plus; customer service experience is a priority Must be flexible and available for mandatory Saturdays Strong attention to detail and follow-up abilities Positive, dependable, and hardworking personality Strong computer and multitasking skills Ability to work well within a team Benefits
Medical, dental, and vision insurance Vacation/holiday pay (when eligible) Opportunities for advancement Paid training 5-day work week with mandatory Saturdays About the Company
Advantage Auto Group is committed to fostering a supportive and rewarding work environment. We are proud of our history of success and industry recognition, and we continue to grow by investing in our people. Join us in Naperville, IL and be part of a team that values your contributions and supports your career development. Compensation: $17.50 per hour paid weekly Location: Naperville, IL