Business Analyst 1 (Sales/Return Order Analyst)
Intelliswift, Englewood Cliffs, NJ, United States
Pay rate range - $30/hr. to $33/hr.
Schedule: Fully onsite
Description: Top skills: • Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills. • Ability to work independently and manage time effectively. • Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
KEY RESPONSIBILITES/REQUIREMENTS:
We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ. The ideal candidate will have at least 2 years of experience in a related role and a bachelor's degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.
Key Responsibilities:
1. Order Management: o Enter and update sales/return orders as needed. o Perform monthly maintenance of aged sales/return orders in adherence with global guidelines. o Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.
2. Research and Reconciliation: o Research and resolve sales/return order discrepancies. o Process price adjustments via debit and credit memos as needed.
3. HE Vendor Compliance: o Manage all HE vendor compliance violations by disputing invalid charges through extensive research. o Track and report valid compliance violations to mitigate future instances.
4. Customer Support: o Serve as a point of contact for customer inquiries related to orders and returns. o Ensure a positive customer experience by resolving issues promptly and professionally.
Qualifications • Bachelor's degree in Business Administration, Supply Chain Management, or a related field. • Minimum of 2 years of experience in order management, returns processing, or a similar role. • Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills. • Ability to work independently and manage time effectively. • Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint). • Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.
Preferred Qualifications • Experience in an order management or supply chain environment. • Knowledge of inventory management systems.
Description: Top skills: • Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills. • Ability to work independently and manage time effectively. • Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
KEY RESPONSIBILITES/REQUIREMENTS:
We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ. The ideal candidate will have at least 2 years of experience in a related role and a bachelor's degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.
Key Responsibilities:
1. Order Management: o Enter and update sales/return orders as needed. o Perform monthly maintenance of aged sales/return orders in adherence with global guidelines. o Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.
2. Research and Reconciliation: o Research and resolve sales/return order discrepancies. o Process price adjustments via debit and credit memos as needed.
3. HE Vendor Compliance: o Manage all HE vendor compliance violations by disputing invalid charges through extensive research. o Track and report valid compliance violations to mitigate future instances.
4. Customer Support: o Serve as a point of contact for customer inquiries related to orders and returns. o Ensure a positive customer experience by resolving issues promptly and professionally.
Qualifications • Bachelor's degree in Business Administration, Supply Chain Management, or a related field. • Minimum of 2 years of experience in order management, returns processing, or a similar role. • Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills. • Ability to work independently and manage time effectively. • Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint). • Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.
Preferred Qualifications • Experience in an order management or supply chain environment. • Knowledge of inventory management systems.