Sales/Return Order Analyst
EPITEC, Englewood Cliffs, NJ, United States
General Information
We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ. The ideal candidate will have at least 2 years of experience in a related role and a bachelor’s degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross‑functional teams to resolve discrepancies and maintain vendor compliance.
Top Skills
Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
Schedule Fully onsite
Key Responsibilities
Order Management
Enter and update sales/return orders as needed.
Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.
Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.
Research and Reconciliation
Research and resolve sales/return order discrepancies.
Process price adjustments via debit and credit memos as needed.
HE Vendor Compliance
Manage all HE vendor compliance violations by disputing invalid charges through extensive research.
Track and report valid compliance violations to mitigate future instances.
Customer Support
Serve as a point of contact for customer inquiries related to orders and returns.
Ensure a positive customer experience by resolving issues promptly and professionally.
Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
Minimum of 2 years of experience in order management, returns processing, or a similar role.
Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.
Preferred Qualifications
Experience in an order management or supply chain environment.
Knowledge of inventory management systems.
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Top Skills
Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
Schedule Fully onsite
Key Responsibilities
Order Management
Enter and update sales/return orders as needed.
Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.
Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.
Research and Reconciliation
Research and resolve sales/return order discrepancies.
Process price adjustments via debit and credit memos as needed.
HE Vendor Compliance
Manage all HE vendor compliance violations by disputing invalid charges through extensive research.
Track and report valid compliance violations to mitigate future instances.
Customer Support
Serve as a point of contact for customer inquiries related to orders and returns.
Ensure a positive customer experience by resolving issues promptly and professionally.
Qualifications
Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
Minimum of 2 years of experience in order management, returns processing, or a similar role.
Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
Ability to work independently and manage time effectively.
Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.
Preferred Qualifications
Experience in an order management or supply chain environment.
Knowledge of inventory management systems.
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