Collections Specialist
Aston Carter, Springfield, VA, United States
Collections Specialist
Pay: $20 - $25/hr | 12-month contract | 5-days onsite in Springfield, VA Job Description The Collections Specialist will be responsible for pursuing collections on high-risk gas accounts. This role involves investigating both residential and non-residential gas accounts, assisting with the damage collections process, and managing relationships with external agencies. The ideal candidate will handle complex inquiries from customers and contractors, while navigating gas and damage billing disputes to achieve successful payment resolutions. Responsibilities Conduct detailed account reviews within the business information system for internal, outside agency, and customer-related inquiries. Initiate and receive telephone calls regarding Special Accounts in Collections, government, and other high-risk collection matters. Manage collections investigations in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements. Assist with third-party damage collections, managing and responding to internal and external collection inquiries. Execute customer billing inquiries and account changes accurately and promptly. Document findings and coordinate customer communication, billing, and collections, including field inspections to gather evidence and explain findings to customers. Manage investigations related to revenue protection matters in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements. Ensure processes support continued customer experience improvement and adapt to changing business needs. Perform other duties, as assigned. Essential Skills Collection, Accounts receivable, Collection calls, and billing experience. Proficiency in SAP and Oracle. 3+ years of analytical experience in a business environment. Excellent verbal and written communication skills. Exceptional listening and analytical skills. Ability to work in a fast-paced, agile environment. Experience with business information systems, including SAP and Oracle. Demonstrated ability to analyze and interpret data and identify customer issues and solutions. Proven ability to use computer software and applications, including Microsoft Office. Demonstrated ability to handle daily deadlines and multiple projects with competing deadlines. Demonstrated ability to work independently and exercise discretion when making business decisions. Ability to establish rapport and effective working relationships with business partners, supervisors, and peers. Additional Skills & Qualifications Degree in Business, Statistics, or a related quantitative field preferred. Spanish speaking preferred. Experience in energy, telecommunications, sales/marketing, customer service, or financial/insurance industry preferred. Knowledge of process mapping and business process reengineering preferred. Demonstrated ability to communicate complex messages effectively to diverse audiences. Work Environment The position requires working onsite Monday to Friday, 40 hours a week, reporting to the Lead Collections Specialist. The work environment is fast-paced and collaborative, offering opportunities for growth within a company that is expanding. Job Type & Location This is a Contract to Hire position based out of Springfield, VA. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Springfield, VA. Application Deadline This position is anticipated to close on Apr 7, 2026.
Pay: $20 - $25/hr | 12-month contract | 5-days onsite in Springfield, VA Job Description The Collections Specialist will be responsible for pursuing collections on high-risk gas accounts. This role involves investigating both residential and non-residential gas accounts, assisting with the damage collections process, and managing relationships with external agencies. The ideal candidate will handle complex inquiries from customers and contractors, while navigating gas and damage billing disputes to achieve successful payment resolutions. Responsibilities Conduct detailed account reviews within the business information system for internal, outside agency, and customer-related inquiries. Initiate and receive telephone calls regarding Special Accounts in Collections, government, and other high-risk collection matters. Manage collections investigations in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements. Assist with third-party damage collections, managing and responding to internal and external collection inquiries. Execute customer billing inquiries and account changes accurately and promptly. Document findings and coordinate customer communication, billing, and collections, including field inspections to gather evidence and explain findings to customers. Manage investigations related to revenue protection matters in coordination with internal departments and comply with regulatory tariffs and law enforcement requirements. Ensure processes support continued customer experience improvement and adapt to changing business needs. Perform other duties, as assigned. Essential Skills Collection, Accounts receivable, Collection calls, and billing experience. Proficiency in SAP and Oracle. 3+ years of analytical experience in a business environment. Excellent verbal and written communication skills. Exceptional listening and analytical skills. Ability to work in a fast-paced, agile environment. Experience with business information systems, including SAP and Oracle. Demonstrated ability to analyze and interpret data and identify customer issues and solutions. Proven ability to use computer software and applications, including Microsoft Office. Demonstrated ability to handle daily deadlines and multiple projects with competing deadlines. Demonstrated ability to work independently and exercise discretion when making business decisions. Ability to establish rapport and effective working relationships with business partners, supervisors, and peers. Additional Skills & Qualifications Degree in Business, Statistics, or a related quantitative field preferred. Spanish speaking preferred. Experience in energy, telecommunications, sales/marketing, customer service, or financial/insurance industry preferred. Knowledge of process mapping and business process reengineering preferred. Demonstrated ability to communicate complex messages effectively to diverse audiences. Work Environment The position requires working onsite Monday to Friday, 40 hours a week, reporting to the Lead Collections Specialist. The work environment is fast-paced and collaborative, offering opportunities for growth within a company that is expanding. Job Type & Location This is a Contract to Hire position based out of Springfield, VA. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Springfield, VA. Application Deadline This position is anticipated to close on Apr 7, 2026.