Service Desk Analyst II
Duck River Electric Membership Corporation, Statesville, NC, United States
Join Our Team at EnergyUnited
At EnergyUnited, we are committed to being
safe, secure, present, and member focused . We’re looking for a skilled and service-driven
Service Desk Analyst II
to join our IT Services and Analytics team.
In this role, you’ll be a key resource for employees across the organization by resolving technical issues, supporting systems, and helping ensure a smooth and secure IT experience for our teams.
What You’ll Do As a Service Desk Analyst II, you will:
Provide first- and second-level technical support for hardware, software, and network issues
Manage and resolve service requests using our IT ticketing system
Troubleshoot desktops, laptops, mobile devices, printers, and other equipment
Install, configure, and maintain systems and business applications
Support user accounts, access requests, and multi-factor authentication
Assist with device deployment, imaging, and configuration
Escalate complex issues to specialized IT teams when needed
Identify and report potential cybersecurity concerns
Document solutions and contribute to our knowledge base
Support system updates, patching, and software installs
Train and guide users on technology and best practices
Help manage IT inventory and asset tracking
Participate in process improvements and team collaboration efforts
What We’re Looking For Required
Associate degree in IT, Computer Science, Business Administration, or related field (or equivalent experience)
At least 2 years of experience in IT support or service desk environments
Strong troubleshooting and problem-solving skills
Experience working with ticketing systems
Valid North Carolina driver’s license
Preferred
Experience in a utility or government environment
CompTIA A+, Network+, or Security+ certifications
Familiarity with ITIL framework
Work Environment & Expectations Standard hours: 7:00 a.m. – 4:00 p.m., with occasional flexibility required
Participation in an on-call rotation for after-hours support
Must be available during adverse weather events
Why EnergyUnited? At EnergyUnited, you’re more than an employee, you’re part of a team that powers communities. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact.
Residency Requirement Employees must live within EnergyUnited’s service area (19 counties) or within a 40-mile radius of an EnergyUnited office.
As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR § 60‑741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR § 60‑300, EnergyUnited EMC (hereinafter referred to as "the Cooperative"), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.
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safe, secure, present, and member focused . We’re looking for a skilled and service-driven
Service Desk Analyst II
to join our IT Services and Analytics team.
In this role, you’ll be a key resource for employees across the organization by resolving technical issues, supporting systems, and helping ensure a smooth and secure IT experience for our teams.
What You’ll Do As a Service Desk Analyst II, you will:
Provide first- and second-level technical support for hardware, software, and network issues
Manage and resolve service requests using our IT ticketing system
Troubleshoot desktops, laptops, mobile devices, printers, and other equipment
Install, configure, and maintain systems and business applications
Support user accounts, access requests, and multi-factor authentication
Assist with device deployment, imaging, and configuration
Escalate complex issues to specialized IT teams when needed
Identify and report potential cybersecurity concerns
Document solutions and contribute to our knowledge base
Support system updates, patching, and software installs
Train and guide users on technology and best practices
Help manage IT inventory and asset tracking
Participate in process improvements and team collaboration efforts
What We’re Looking For Required
Associate degree in IT, Computer Science, Business Administration, or related field (or equivalent experience)
At least 2 years of experience in IT support or service desk environments
Strong troubleshooting and problem-solving skills
Experience working with ticketing systems
Valid North Carolina driver’s license
Preferred
Experience in a utility or government environment
CompTIA A+, Network+, or Security+ certifications
Familiarity with ITIL framework
Work Environment & Expectations Standard hours: 7:00 a.m. – 4:00 p.m., with occasional flexibility required
Participation in an on-call rotation for after-hours support
Must be available during adverse weather events
Why EnergyUnited? At EnergyUnited, you’re more than an employee, you’re part of a team that powers communities. We offer a supportive work environment, opportunities for growth, and the chance to make a real impact.
Residency Requirement Employees must live within EnergyUnited’s service area (19 counties) or within a 40-mile radius of an EnergyUnited office.
As a federal contractor subject to the nondiscrimination and affirmative action obligations of Executive Order 11246, as amended, and its implementing regulations, Section 503 of the Rehabilitation Act of 1973, as amended, and its implementing regulations at 41 CFR § 60‑741, and the Vietnam Era Veterans Readjustment Assistance Act, as amended, and its implementing regulations at 41 CFR § 60‑300, EnergyUnited EMC (hereinafter referred to as "the Cooperative"), with the full support of the Chief Executive Officer (CEO), reaffirms that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, any other characteristic protected by federal, state or local laws, or status as a protected veteran.
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